Operations Quality & Continuous Improvement Supervisor

**Position is based at the Wilmington, MA site**

Drive Excellence. Lead Change. Make an Impact

.CHEP, a global leader in sustainable supply chain solutions, is seeking a passionate Operations Quality & Continuous Improvement Supervisor to join our Wilmington MA team

.
In this pivotal role, you’ll lead quality initiatives, champion continuous improvement, and collaborate across departments to deliver exceptional customer outcomes. You’ll be hands-on in mentoring your team, optimizing plant performance, and ensuring compliance with global standards—all while contributing to a culture of safety and innovatio

n.
Key Accountabilities - What you will

• do:
  Develops and drives continuous improvement initiatives to ensure that the quality control function meets key performance indicator go
• als.Supervise and coordinate the work of all quality department employ
• ees.Provide hands-on leadership as a supervisor; responsible for mentoring and coaching all quality employees and working through employee relations is
• suesDrives compliance of CHEP quality guidelines at the service cen
• ter.In partnership with Plant Manager, provide leadership to the quality staff to effectively recruit, train, develop, evaluate, motivate, delegate, and monitor their activit
• ies.Collaborates with plant leadership to ensure compliance to established polic
• ies.Ensure the consistent execution of all SOPs throughout the Plant in accordance with the QMS, PMS, Commercial Organization, and Global Supply Ch
• ain.Support cost control initiatives and process control within the Pl
• ant.Responsible, in consultation with Plant Manager, for the cost and yield performance of the Plan in partnership with the overall P&L of the Pl
• ant.Deliver best operational practices and cost efficiencies across the Plant while maintaining critical quality and raw material utilization standards that are necessary to maintain customer satisfaction and Plant profitabil
• ity.Ensure compliance through teamwork for all Standard Operating Procedures within the Pl
• ant.Manages and ensures proper documentation of all quality related documents for all plant person
• nel.Develop, lead, organize group projects targeting quality systems and continuous process improvements. Reports on progress and project deliverab
• les.Partners with Regional Quality personnel and the greater quality team to resolve concerns and execute on strategic goals of the organizat
• ion.Collaborates with Plant HSE Supervisor and HSE Plant Lead to support and drive Safety improvements (Zero Harm) across the Pl
• ant.Conduct and lead Train the Trainer program for all training personnel as it relates to qual

ity.
Qualifica

• tionsBachelor’s degree is preferred OR relevant business exper

ience
Experience-What You will

• bring:3-5 years’ experience in Quality Assurance or Continuous improvement specialized
• role.Lean Six Sigma certification(s) pre
• ferredPrior experience in a plant or quality supervisor
• y roleStrong customer focus orient
• ation.Demonstrated ability to work in a challenging enviro
• nment.Ability to lead a
• team.Ability to give and receive constructive fee
• dback.Demonstrated ability to work cross-functio
• nally.Understanding of supply chain practices and me
• trics.Knowledge of manufacturing operations, training quality and production empl
• oyees.Knowledge and experience of quality control program implement
• ation.Basic knowledge of OSHA stan
• dards.3 year’s line leadership exper
• ience.Demonstrated ability to communicate effectively with Director and above level leade

rship.
Skills and Kn

• owledgeProven ability to get results through mentoring skills - effective coaching, facilitation & prese
• ntationStrong communication
• skillsExcellent problem-solving skills and strategic thinking a
• bility.Data a
• nalysisCritical t
• hinkingOrganizational and time management
• skillsStrong MS Office knowledge and skills including Excel, Word and Pow
• erPointQuality
• MindsetCoaching and del
• egationConflict Man

agement
L

anguagesR

• equired

:EnglishStrongly D

• esired:

Spanish
What w

• e Offer: Competitive Pay w/ Shift Dif
• ferentialBenefi
• ts Day 1!401K w/ company match (
• up to 4%)FREE company-paid vision, short-term disability, and life in
• surance!!FREE company-provided PPE and safety
• equipmentTuition reimbursement, parental leave, childcare assistance, profit sharing,

and MORE!
Base pay range is $75,000-$95,00

• 0 annuallySalary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation p