Security Control Center Operator

Overview

• Security Control Center Operator supports the MDA Security and Emergency Management Directorate (DSS) in executing multiple Security Operations Services at MDA facilities in the United States. Carries out instructions primarily oriented toward ensuring that emergencies and security violations are readily discovered and reported to the appropriate authority. Intervenes directly only in situations that require minimal action to safeguard property or persons. The mission of the Enterprise Access Control Support (EACS) contract is to provide security operations across the MDA enterprise supporting facilities, resources, personnel, meetings, missions, and conferences both nationally and internationally allowing the Agency to achieve its strategic goals. 

Responsibilities

• Serve as the monitor/operator for the Integrated Electronic Security System (IESS) and all emergency and security communications supporting MDA facilities.
• Coordinate emergency response for security incidents, medical emergencies, fires, and crises within MDA facilities.
• Dispatch all available EACS personnel to alarm or emergency locations to determine the cause of incidents.
• Maintain real‑time visibility of all on‑duty personnel and provide direction to officers responding to alarms or emergency situations.
• Respond and assist medical, fire department, law enforcement, and other responders at the direction of supervisors.
• Respond to emergencies and administer CPR, AED, and First Aid as required.
• Develop and maintain attendance rosters and after‑action reports for special events.
• Monitor the Intrusion Detection System (IDS), Proximity Access System, and CCTV Monitoring System to maintain situational awareness and early detection of security issues.
• Relay information by landline or radio to security personnel regarding security, medical, fire, and disaster‑related details.
• Input data into an operational log on an hourly basis, maintaining accurate and detailed documentation.
• Perform other duties as assigned to support site security and mission requirements.

Qualifications

• Minimum High School Diploma or GED    

• Be at least 18 years of age   

• Minimum six (6) months experience in alarm monitoring or (1) year in access control/security   

• Able to obtain and maintain a Secret Clearance    

• Certified in Cardiopulmonary Resuscitation (CPR) and automated External Defibrillators (AED) (100%), and trained in Red Cross First Aid    

• Speak, read, write, and understand the English language, apply written rules, detailed orders, instructions, and training material )