What are the responsibilities and job description for the Dispatch/Alarm Monitor position at Chenega Naswik International, LLC?
Overview
Chenega Naswik International, LLC is seeking a dependable and detail-oriented Dispatch / Alarm Monitor to support security operations at assigned locations. This position is responsible for monitoring alarm systems, CCTV systems, communications networks, and emergency notification systems while serving as a critical communications link between security personnel, public safety agencies, and facility personnel.
The ideal candidate is a calm and professional communicator who can effectively manage multiple responsibilities in a fast-paced environment. This role offers the opportunity to support mission-critical security operations, assist in emergency response coordination, and contribute directly to the protection of personnel, facilities, and government assets.
Responsibilities
Monitor CCTV, intrusion detection, fire alarm, duress alarm, and early warning systems.
Receive, evaluate, and dispatch emergency and non-emergency calls for assistance.
Answer and process calls from employees, visitors, security personnel, law enforcement agencies, and the public.
Maintain effective communication with security personnel, supervisors, and emergency responders.
Relay critical information accurately and promptly to appropriate personnel.
Monitor radio communications and document operational activities.
Control, issue, track, and maintain accountability for facility keys and related security assets.
Maintain security of assigned communications equipment, work areas, and operational systems.
Record incidents, alarms, dispatch activities, and other operational events in required logs and records.
Assist with emergency response coordination and incident management activities.
Maintain situational awareness of ongoing security operations and facility conditions.
Perform other duties as assigned.
Qualifications
High School Diploma or GED required.
Must be at least 21 years of age.
Certified to perform dispatcher duties and meet standards established by the Association of Public-Safety Communications Officials (APCO) Institute Emergency Telecommunications program.
Must possess and maintain a valid state driver's license.
Ability to communicate clearly and professionally during high-stress and emergency situations.
Ability to successfully pass required background screening requirements.
Preferred Qualifications:
Experience working in a dispatch, communications center, alarm monitoring, or emergency operations environment.
Experience supporting security, law enforcement, military, fire service, or emergency response organizations.
Experience monitoring CCTV systems, alarm systems, or security technologies.
Experience utilizing computer-aided dispatch or emergency communications systems.
APCO, emergency communications, or public safety telecommunications certifications.
Knowledge, Skills and Abilities:
Knowledge of dispatch operations, alarm monitoring procedures, and emergency communications practices.
Ability to remain calm and make sound decisions during emergencies and stressful situations.
Strong verbal, written, and interpersonal communication skills.
Ability to accurately gather, document, and relay critical information.
Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, Access, and Outlook.
Ability to operate computers, telephones, radios, alarm monitoring systems, and standard office equipment.
Strong organizational and multitasking abilities.
Ability to maintain accurate logs, records, and operational documentation.
Ability to follow policies, procedures, and operational directives.
Commitment to professionalism, attention to detail, and mission success.