Workplace Engineer

Workplace Technology Overview

The Workplace Technology team seeks to provide high quality technical guidance and support for all workstation system needs for the American Chemical Society. With a strong focus on customer service, Workplace Technology aims to provide technology to support the productivity of staff, and to provide appropriate access to Society information to further the goals of the Society.

Position Summary:
We are seeking a highly skilled Level 3 Desktop Engineer to support a multiplatform enterprise environment. This role focuses on endpoint engineering and lifecycle management across both Windows and macOS devices, with a strong emphasis on the Ivanti product suite-including Ivanti Neurons for IT automation and endpoint administration. The ideal candidate will bring deep technical knowledge, hands-on experience managing mixed-platform environments, and the ability to lead endpoint projects from design through execution.

Key Responsibilities:

• Design and maintain endpoint management policies for both Windows and macOS platforms, ensuring consistent and secure configurations.
• Manage application packaging and automated deployment processes using Ivanti and other tools as needed.
• Build and refine Neurons workflows, bots, and sensors to streamline desktop operations and improve visibility into device health and compliance.
• Provide advanced troubleshooting for endpoint-related issues escalated from Level 1 and 2 teams, across both Windows and macOS systems.
• Collaborate with cross-functional teams including InfoSec, Infrastructure, and Help Desk to align endpoint strategy with organizational goals.
• Maintain system documentation, SOPs, and knowledge base articles to support consistent service delivery.
• Monitor software and hardware lifecycle and assist in the planning and execution of refresh cycles.
• Stay informed of best practices in endpoint management, automation, and cross-platform support.

Qualifications:

• 5 years of experience in desktop engineering or endpoint administration roles in a mid-to-large enterprise environment.
• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
• Strong hands-on experience with Ivanti Endpoint Manager and Ivanti Neurons (including automation, patching, and analytics).
• Solid understanding of Windows 10/11 enterprise environments including Group Policy, registry, system imaging, and remote support tools.
• Working knowledge of macOS systems and tools, including device setup, software deployment, and security configuration.
• Proficiency in scripting languages such as PowerShell and Bash for task automation and endpoint configuration.
• Familiarity with Microsoft 365, Active Directory, and hybrid/cloud infrastructure environments.

Preferred Qualifications:

• Experience supporting multiplatform (Windows/macOS) environments at scale.
• Ivanti certifications (EM, UWM, MDM) or similar credentials.
• Experience with Jamf or other Mac management platforms.
• Familiarity with endpoint detection and response (EDR) and vulnerability management tools.
• Ability to work independently, lead projects, and mentor junior support staff.

This role is based in our Washington, D.C. office. A reasonable rate of compensation for this position is between $110,000-115,000 per year.

ACS currently provides the following benefits for this position: paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account or health care savings account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills, experience, and location.

Any actual offer of employment, reflecting the total compensation package and benefits, will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.