Housekeeping Manager

The Opportunity:

At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

Role & Responsibilities:

A high-functioning Housekeeping Manager is a critical component to our business and must have a total commitment to Chelsea Piers’ goal of operating best-in-class Fitness clubs. The Housekeeping Manager’s primary purpose is to ensure that our fitness club is clean and successfully manage a team of 15 Housekeeping Associates.

The responsibilities and duties described here are representative of those an employee must perform. This is not a comprehensive list, and other duties may be assigned. 

PRIMARY RESPONSIBILITIES

Management of Housekeeping Team:

• Hire, train, and conduct regular performance reviews for all direct reports
• Plan, prepare, develop, and complete the scheduling for all Housekeeping Associates, including finding coverage when sick calls are made
• Post housekeeping schedule on a bi-weekly basis
• Complete housekeeping payroll on a weekly basis
• Communicate via Microsoft Teams with Housekeeping Associates and other department’s staff
• Oversee opening/closing of facilities and manage the opening/closing shift schedule & responsibilities
• Oversee all Housekeeping Associates in their daily duties
• Review daily job performance of staff and gives on-the-spot feedback and training when necessary
• Reward and recognizes employees on-the-spot when exceeding expectations
• Swiftly rectify member or staff complaints around cleanliness, staff behavior, and facility repairs that arise
• Assist with and/or manage weekly meetings of Housekeeping Staff to discuss all upcoming and ongoing issues, projects, events, etc.
• Implement and manage routine staff trainings to ensure that, always, we have capable and competent staff in the facility that can handle any situation that may arise

Facility Maintenance & Operations:

• Keep facilities extremely clean, neat and in like-new condition for years to come
• Ensure all areas are safe and operating smoothly daily
• Possess exemplary knowledge of OSHA safety standards to ensure maintenance and work are done in a safe and appropriate manner
• Schedules special projects such as deep cleaning of pool deck, floors, carpets, turf, windows, fitness equipment, etc. and distributes tasks fairly to Housekeeping Associates
• Communicate regularly with Operations Manager to ensure task list and general cleaning is scheduled effectively and efficiently
• Be a first point of escalation for crisis/issue-management and executes sense of urgency for emergency protocols (leaks, fire safety, etc.)
• Communicate facility issues (ex. plumbing repairs, paint touch-ups, light bulbs out, etc…) with Director of Operations and Operations Manager to schedule work to complete repairs
• Strong facility knowledge and displays problem solving skills by troubleshoots issues in the moment (tripped electrical breaker, error code on boiler, thermostat in alarm, elevator shut down etc.)

Day-to-day Business Operations:

• Communicate staff updates via Weekly Housekeeping Staffing & Payroll Report
• Communicate Housekeeping Highlights to be included in Weekly Facility Operations Report
• Track inventory of all cleaning and locker room products and order as necessary
• Track and manage towel inventory and order as necessary
• While ordering products, only utilize company-wide approved vendors and supply lists
• Work with Operations Manager to manage and collaborate on vendor contracts/services including, but not limited to, trash & recycling removal, laundry dryer vent cleaning, washer and dryer servicing, helium tank management, steam sauna preventative maintenance, radios/walkie-talkies, etc…
• Work with Operations Manager to ensure inventory management and payroll costs is consistent and in line with financial budgets for each quarter
• Work closely with Marketing and Events teams to ensure all event operations run smoothly
• Collaborate with Operations and Events Managers to maintain inventory of event-related items including tables and chairs

Housekeeping Shift Responsibilities:

• Complete housekeeping tasks such as cleaning widows, dusting, moping, sweeping, garbage removal, polish stainless steel, etc.
• Ensure clean folded towels are always available around the facility and in locker rooms
• Maintain a clean locker room including showers, toilets, sinks, steam room, sauna, lockers, and vanity areas
• Regularly stock housekeeping supplies and help keep well organized storage areas
• Ensure that the sidewalk entrance, stairwells, elevators, and lobby are always presentable

QUALIFICATIONS

• Prior housekeeping or janitorial experience
• Basic maintenance experience and cleaning machine operation
• Must have a positive, can-do, and joyful attitude with the ability to multi-task in a fast-paced environment
• Must have the flexibility to work varied shifts and possible overtime
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills
• Time and project-management skills
• Ability to work with a diversity of individuals and/or groups, problem solve to identify issues, and create a plan of action
• Commitment to providing exceptional service to customers and support to staff members.
• Ability to work under limited supervision
• Neat appearance
• Must be punctual, friendly and motivated
• Good "people skills" and a “team player”
• Must be able to lift up to 50 to 65 pounds

Work Schedule: 

• Full-time, 40-50 hours per week
  • 30 hours of housekeeping shifts required
• Must have the flexibility to work a non-traditional schedule including weekend, holiday and early morning/midday/late evening weekday and overnight availability.
  • One weekend day a week required

Salary : $66,500