Facility Operations Manager

PRIMARY RESPONSIBILITIES

 Facility Maintenance & Operations:

• Set and uphold “like-new” facility standards, ensuring consistency and accountability across shifts and teams.
• Ensure facilities remain clean, safe, and operating at the highest level of member experience.
• Be the first point of escalation for crisis/issue-management.
• Manage and oversee the proper operation and maintenance of all sports and fitness equipment.
• Identify operational inefficiencies and implement improvements within your club.
• Work closely with Marketing and Events teams to ensure all event operations run smoothly.
• Manage and oversee the proper operation and maintenance of principal building systems and mechanical equipment (HVAC, plumbing, electrical, life safety, pool, cold plunges, spa, steam, sauna, etc.)
• Available to supervise work during nights and weekends as needed, requested, or required.

Financial Discipline & Business Operations:

• Operate with a sense of urgency to correct issues that impact our member experience.
• Own and manage annual operating and project budgets with a high level of financial discipline.
• Proactively adjust spending to align with business needs.
• Ensure strict adherence to approved vendor relationships and procurement standards.
• Contribute to long-term maintenance forecasting and lifecycle planning.
• Maintain strong operational oversight of opening/closing standards and day-to-day execution.

Security, Safety & Compliance:

• Ensure compliance with all federal, state, and local laws and regulatory requirements.
• Oversee and evaluate service contracts, ensuring pricing integrity and service excellence.
• Maintain and continuously improve Emergency Action Plans and related training programs.
• Promote a strong safety culture within the facility.
• Ensure certifications and compliance documentation remain current and audit ready (ie. Certified Pool Operator (CPO), FDNY F-03, OSHA-10 and CPR/AED/First-Aid certificates)
• Serve as on-call leadership for emergency coordination and resolution.

Management of Lifeguard Team:

• Post lifeguard schedule on a bi-weekly basis.
• Complete lifeguard payroll on a weekly basis
• Communicate via Prospr with Lifeguards.
• Oversee opening/closing of pool and manage the opening/closing shift schedule & responsibilities.
• Oversee all Lifeguards in their daily duties.
• Hire, train, and conduct regular performance reviews for all direct reports
• Coordinate with Lifeguard Supervisor to ensure task list is scheduled effectively and efficiently.
• Assist with and/or manage weekly meetings of Staff to discuss all upcoming and ongoing issues, projects, etc.

QUALIFICATIONS

• Bachelor’s degree in business, management, or engineering
• Understanding of business management, financial, and leadership principles
• Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills
• Time and project management skills.
• Ability to work with a diversity of individuals and/or groups, problem solve to identify and resolve issues.
• Knowledge of and experience managing mechanical (MEP) systems. Ability to read drawings.
• Experience managing small to medium-sized multi-trade projects.
• On call 24/7 for the coordination and resolution of emergency situations.
• Must be able to lift up to 50 to 65 pounds.

PREFRENCES

• Bilingual (English and Spanish) a plus
• Experience working in a luxury retail environment or industrial facility.
• Knowledge of pool operation and maintenance preferred.
• Strong Microsoft Office Suite experience, preferred.