What are the responsibilities and job description for the General Manager position at Chelsea Hospitality Group?
General Manager
Private Inn
A rare and unique opportunity to lead something truly special.
Nestled in an exclusive setting, this private boutique inn offers more than refined accommodations — it’s a curated retreat designed exclusively for senior executives. Discreet, culinary-forward, and elegantly appointed, the inn blends the warmth of a private residence with the sophistication of a luxury hotel. As General Manager, you will shape its identity and daily rhythm — combining strategic leadership with the anticipatory grace of a Chief Butler.
This is a role for someone who balances operational excellence with a deep devotion to service — someone who understands that true luxury lies in the anticipatory care and thoughtful details that guests never need to request.
About the Role:
This newly created leadership role is ideal for a hospitality professional who thrives at the intersection of vision and presence. You’ll oversee every aspect of the guest experience — from team culture to culinary execution — while ensuring each guest feels known, cared for, and effortlessly at ease.
Core Responsibilities:
- Lead daily operations with a hands-on, service-first mindset that sets the tone for your team
- Manage and mentor a small, dedicated service team committed to warmth, discretion, and intuitive care
- Curate bespoke guest experiences by anticipating needs, preferences, and special touches — from arrival to turn-down — and inspire the team to surprise and delight
- Partner with the Executive Chef to deliver elevated culinary moments, from breakfast through evening offerings
- Ensure the property is impeccably maintained and presented — both front and back of house
- Serve as the primary liaison to executive guests and stakeholders, delivering highly personalized service with professionalism and discretion
- Oversee operational planning including budgeting, vendor relations, scheduling, and staffing
- Embody the presence of a host/innkeeper — attentive but never intrusive, refined yet warmly approachable
The Ideal Candidate Will Bring:
- 7 years of experience in luxury hospitality, boutique hotel, or estate/property management
- A leadership style rooted in grace, humility, respect, and genuine care
- The polished presence and discreet service instincts of a Chief Butler — anticipating needs before they’re expressed
- Deep familiarity with luxury standards and high-touch guest experience delivery
- Strong business acumen with a focus on team culture, financial stewardship, and property care
- A belief that the finest hospitality is discreet and often goes unseen — but is always felt
- Independent, innovative, flexible, and agile
Preferred:
- Experience in culinary-forward hospitality environments or private residence management
- Familiarity with exclusive-use properties or high-end guest service environments
- Exposure to hospitality cultures inspired by Leading Hotels, Relais & Châteaux, or five-star butler service principles
Compensation & Benefits:
- Competitive salary based on experience
- Comprehensive health and wellness benefits
- Housing allowance or accommodations available for the right candidate
- An opportunity to lead and shape a singular hospitality destination
- A values-driven, service-focused work environment that prizes refinement, warmth, and excellence
This is not just a management role. It’s a calling for someone who leads with presence, listens with intention, and serves with grace. If you’re a hospitality leader who understands that the smallest gestures create the most lasting impressions, we’d love to hear from you