What are the responsibilities and job description for the Medical Receptionist and Assistant position at Cheeky Medspa?
Summary
As a Medical Receptionist and Assistant, you will play a pivotal role in ensuring the efficient operation of our clinic while delivering exceptional patient care. Reporting to the Branch Manager, you will manage front desk operations, patient records, appointment scheduling, and support medical providers with preparation and documentation. Your proficiency in medical terminology, administrative processes, and organizational skills will enhance patient experiences and optimize clinic workflows.
This position is designed as a growth pathway for individuals who demonstrate dedication, leadership, and operational excellence, with the potential to progress into a Clinic Manager role within approximately one year. By consistently exhibiting initiative, problem-solving abilities, and team-oriented communication, you will be positioned to take on increased responsibility, oversee clinic operations, and contribute strategically to our mission of high-quality patient care.
Responsibilities
- Must be 21 to apply
- Serve as the welcoming face of the clinic, greeting patients and visitors professionally and warmly
- Manage front desk phone lines, taking messages and directing calls efficiently
- Schedule and coordinate patient appointments, maintaining an organized and up-to-date calendar
- Check patients in and out, collect co-pays, and verify insurance information accurately
- Maintain and update patient records, ensuring accuracy and confidentiality of medical, personal, and financial information
- Perform data entry and manage electronic medical records with precision
- Handle incoming and outgoing mail, filing, and document organization
- Provide general administrative support to ensure smooth office operations
- Monitor patient flow, notifying providers of arrivals, service delays, and appointment updates to maintain schedule efficiency
- Maintain office and clinical inventory, anticipate supply needs, place orders, and coordinate equipment service and repairs
- Assist medical providers with treatment preparation, including medication handling, documentation, and tools for procedures
- Demonstrate continuous improvement in clinic processes, contributing ideas and feedback to enhance efficiency and patient satisfaction
- Exhibit professional conduct and uphold patient confidentiality at all times
Experience & Skills
- Previous experience as a front desk receptionist or medical assistant is preferred
- Knowledge of medical office procedures and terminology is a strong plus
- Strong organizational skills and ability to prioritize multiple tasks effectively
- Proficient with computer systems, including Google Suite and Apple OS, for scheduling and data entry
- Excellent verbal and written communication skills
- Commitment to maintaining confidentiality and professionalism
Training
- 2-week orientation period (must achieve near-full proficiency by the end of orientation)
Career Development
- This role offers a clear path to clinic management within approximately one year for individuals demonstrating dedication, leadership, and operational excellence. Duties and responsibilities may evolve to include team oversight, workflow optimization, and strategic administrative leadership.
Job Types: Full-time, Part-time
Pay: $25.00 - $40.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flextime
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid orientation
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Wellness program
Work Location: In person
Salary : $25 - $40