What are the responsibilities and job description for the Client Success Specialist position at Checkwriters?
We’re looking for a dynamic, customer-focused professional to help onboard and support clients using our Payroll, HR, and Attendance platform! This hybrid-eligible role offers competitive pay and benefits, generous PTO, a modern and comfortable workspace, and plenty of team events.
Checkwriters is a payroll and HR services company focused on elevating every step of the customer experience. From interactions with our team to genuinely useful Payroll and HR software — we don’t just provide an excellent product. We have a team of experts who care about the details and work continuously to ensure that we provide our customers with the best experience they’ve had with a payroll and HR provider.
Who we're looking for:
A motivated, relationship-driven individual with a passionate about helping businesses thrive. You bring honesty, reliability, and positivity to every interaction and you thrive in a fast-paced, client-facing role.
What you’ll do:
Checkwriters is a payroll and HR services company focused on elevating every step of the customer experience. From interactions with our team to genuinely useful Payroll and HR software — we don’t just provide an excellent product. We have a team of experts who care about the details and work continuously to ensure that we provide our customers with the best experience they’ve had with a payroll and HR provider.
Who we're looking for:
A motivated, relationship-driven individual with a passionate about helping businesses thrive. You bring honesty, reliability, and positivity to every interaction and you thrive in a fast-paced, client-facing role.
What you’ll do:
- Guide new and existing clients through onboarding, upgrades, and product adoption
- Coordinate onboarding timelines, communications, and project milestones
- Build strong, trust-based relationships with clients and internal teams
- Collaborate across departments to ensure a smooth post-onboarding handoff
- Communicate progress updates and anticipate potential roadblocks
- Identify opportunities to improve processes and enhance our products
- Support special projects as needed
- Experience delivering exceptional client-facing service (banking, HR, payroll, or insurance a plus)
- Knowledge of HRIS, Payroll, or Attendance systems
- Strong presentation skills and comfort learning software
- Ability to understand client needs and keep projects moving
- Flexibility, organization, and attention to detail
- Proficiency with Microsoft Office
- A team-first mindset, strong work ethic, and positive attitude
Salary : $50,000 - $65,000