Jaguar Land Rover Service Manager

Checkered Flag Automotive Group is looking for a high-line Service Manager to lead our service department and support our commitment to delivering a world-class experience for our customers and team members.

As a Service Manager, you will oversee the daily operations and long-term success of the service department, including service consultants, technicians, shop leadership, warranty, support staff, and customer service teams. This role is responsible for building strong teams, improving processes, achieving manufacturer and dealership goals, and ensuring the department operates efficiently and profitably.

What You’ll Do:

• Lead, coach, and develop service department team members to create a high-performing and customer-focused culture.
• Oversee daily service operations, ensuring efficient workflow, quality repairs, and exceptional customer experiences.
• Drive department performance by monitoring key metrics, identifying opportunities, and implementing strategies for improvement.
• Manage financial performance, including labor sales, profitability, expenses, productivity, efficiency, and overall department growth.
• Partner with dealership and executive leadership to execute manufacturer objectives, dealership initiatives, and department goals.
• Maintain strong relationships with customers by resolving concerns and ensuring a consistent, positive ownership experience.
• Oversee staffing needs, hiring, performance management, training, and employee development.
• Ensure compliance with manufacturer standards, company policies, safety requirements, and operational processes.
• Collaborate with parts, sales, and other departments to support overall dealership success.

What We’re Looking For:

• Previous automotive service leadership experience required.
• High-line automotive experience is a plus
• Strong understanding of dealership service operations, financial performance, and key service metrics.
• Proven ability to lead teams, develop employees, and create accountability.
• Excellent communication, problem-solving, and customer service skills.
• Ability to analyze department performance and create action plans to achieve results.
• Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
• Valid driver’s license with an acceptable driving record required.

Why Join Checkered Flag?

Since 1964, Checkered Flag Automotive Group has proudly served Hampton Roads by delivering exceptional customer experiences and representing some of the world’s leading automotive brands. As a family-owned organization, we continue to invest in our employees, our customers, and the communities we serve.

At Checkered Flag, we believe our success starts with our people. We are committed to creating an environment where team members can grow, develop, and build meaningful careers. Our leaders play an important role in developing strong teams, improving operations, and supporting our mission of being a place where employees love to work and customers love to do business.

Experience What Checkered Flag Offers

• Employee recognition events, including an all-inclusive paid vacation
• Continued paid training and professional development opportunities
• Medical, dental, vision, and supplemental insurance options
• Company-paid Life and Short-Term Disability Insurance
• 401(k) with company match
• Paid Time Off and a paid volunteer day each year
• Employee and family discounts
• Opportunities for career growth within the organization

Schedule: Monday through Friday, 7:00 AM – 6:00 PM, rotating Saturday

Job Type: Full-time, In Person

All applications and resumes are kept strictly confidential. Checkered Flag Motor Car Company, Inc. is an Equal Opportunity Employer, an E-Verify Employer, and a Drug-Free Workplace.

If you have any questions regarding this job posting, please reach out to Checkered Flag Human Resources at HR@Checkeredflag.com or 757-687-3515

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.