Client Relationship Manager

CheckedUp is the premier specialty technology platform at the point of care, actively engaging patients and physicians in the waiting room, exam room, and at home. As a health technology leader, CheckedUp aspires to create better educated and more confident patients and physicians who are empowered to make informed health decisions together.

This is a hybrid role (remote and in-person).

We are seeking a strategic and relationship-driven Client Relations Manager to focus on client expansion, retention, and long-term account growth. In this role, you will serve as a trusted partner to healthcare clients, ensuring they realize maximum value from CheckedUp’s solutions while identifying opportunities to deepen and expand relationships across their organizations.

About You

This role is ideal for a proactive, consultative professional who thrives on strengthening partnerships, driving account growth, and delivering measurable impact.

The ideal candidate is an energetic self-starter with a strong customer-first mindset and the ability to identify key stakeholders and decision-makers within client accounts. You are skilled at building rapport, uncovering growth opportunities, and translating client needs into strategic expansion plans.

You are data-informed, highly organized, and comfortable collaborating cross-functionally to ensure seamless client experiences and sustained revenue growth.

Responsibilities

As a Client Relations Manager, you will play a key role in driving account success and client expansion by:

• Managing and nurturing a portfolio of existing client accounts
• Building strong relationships with key influencers and decision-makers within healthcare organizations
• Developing and executing account plans focused on retention and revenue growth
• Identifying upsell and cross-sell opportunities aligned with client goals
• Leading regular business reviews with client to demonstrate value
• Partnering with internal teams (Sales, Product, Operations) to ensure client satisfaction and successful implementations
• Proactively addressing client challenges and mitigating churn risk
• Maintaining accurate account records, opportunities, and engagement activity in CRM
• Consistently meeting or exceeding retention and expansion targets

Qualifications

• Bachelor’s degree in Business or a related field (Required)
• 1 years of experience in account management, client success, or relationship management
• Proven track record of driving client retention and revenue growth
• Strong collaboration, oral, and written communication skills
• Ability to quickly learn new software and tools and adapt to evolving workflows
• Experience working with healthcare providers and/or hospital systems is a plus

Job Details

Job Type: Full-time

Salary: From $66,300.00 per year (plus performance-based incentives)

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Supplemental Pay Types:

• Commission pay

Education:

• Bachelor’s (Required)

Work Location:

• In-Person