What are the responsibilities and job description for the Returned Inventory Disposition Technician position at Chauvet and Sons, LLC?
The primary objective of this position is to inspect and test products that are returned to inventory from customers to establish their working conditions and defects. Route the returned products to their proper inventory location.
Job Requirements:include the following essential duties and responsibilities. Other duties may be assigned.
- Develop a thorough knowledge of the CHAUVET Product range including both operation and multiple unit connectivity.
- Visually and physically inspect all products to determine they meet specifications regarding Performance and Functionality, using a range of necessary tools for testing
- Track all fixtures and testing in Service Now
- Document and report all issues to Returned Inventory Disposition Manager "RID" that could lead to customer dissatisfaction, contributing to recurring defects, and potential loss of sales.
- Follow the established QC Checklist
- Ensure all products have the latest version of software installed
- Ensure all products are thoroughly cleaned
- Verify products are properly labeled as defined in procedures
- Repacking products in designated material to ensure shipping safety and appearance standards are met.
- Ensure all standard included accessories are packed with the product.
- Consult with the RID Mgr to ensure fixtures are properly transferred to the correct location. (Loc2 or Loc45)
- Sweep already returned fixtures in Loc10 and Loc18.
Education and/or Experience:
High school diploma or general education degree (GED); six months or more experience and/or training; or equivalent combination of education and experience in repair/service of lighting, small electronics, or technical products.
Ability to interpret technical instructions, follow established procedures, and keep accurate records. Good observation and analytical skills. Attention to detail. Excellent communication and time-management skills with the ability to work independently with little supervision in a fast-paced environment.
Physical Demands:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to stand, walk, stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to ten pounds, frequently lift and/or move up to fifty pounds, and occasionally lift and/or move more than one hundred pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Working Conditions:
Work may be performed outside of a climate-controlled environment.
Salary : $40,000 - $70,000
