Medical Receptionist

Overview

Join our dynamic healthcare team as a Medical Receptionist, where your energetic and organized approach will be the first point of contact for patients and visitors. In this vital role, you will manage front desk operations, coordinate appointments, and ensure seamless communication between patients and medical staff. Your enthusiasm and attention to detail will contribute to delivering exceptional patient service and maintaining efficient clinic workflows. This paid position offers an exciting opportunity to be part of a compassionate healthcare environment that values professionalism, accuracy, and proactive support.

Duties

• Greet patients and visitors warmly, providing excellent customer service while maintaining professionalism at all times
• Schedule appointments efficiently using electronic health record (EHR) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
• Verify patient insurance information, process medical collections, and handle billing inquiries with accuracy
• Manage electronic health records (EHR) and medical documentation review to ensure compliance with HIPAA and clinical confidentiality policies
• Answer multi-line phone systems with proper phone etiquette; direct calls appropriately and take detailed messages when necessary
• Assist with medical coding tasks including CPT (Current Procedural Terminology), ICD-9/ICD-10 codes, ensuring accurate documentation for billing purposes
• Maintain organized medical records, files, and office supplies while supporting overall medical office management tasks such as filing and data entry
• Support clinical staff by coordinating care plans, appointment reminders, and follow-up scheduling in a timely manner
• Use Microsoft Office tools for documentation, correspondence, and administrative reports to streamline office operations
• Uphold health information management standards by accurately inputting data into EMR/EHR systems and ensuring data integrity

Experience

• Prior clinic or medical office experience is highly preferred; familiarity with dental clinics is a plus
• Demonstrated proficiency in EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
• Strong knowledge of health insurance processes including Medicare billing and health insurance claims procedures
• Experience with medical billing, coding (ICD-10/ICD-9), CPT coding, and documentation review is advantageous
• Bilingual skills are highly valued to serve diverse patient populations effectively
• Excellent computer skills including Microsoft Office Suite; typing speed of at least 10 key digits per minute is desirable
• Proven ability to handle phone communication professionally while managing multiple tasks efficiently
• Knowledge of clinical confidentiality policies and healthcare regulations such as HIPAA ensures compliance in all interactions
• Office experience in a healthcare setting that involves clerical support, front desk duties, or administrative responsibilities will strengthen your application

Join us in creating a welcoming environment where compassionate care meets efficient administration! Your energetic spirit combined with your detailed-oriented approach will make a meaningful difference in our patients’ experience.

Work Location: In person