What are the responsibilities and job description for the HOUSING CASE WORKER- LCAC position at Chautauqua Opportunities Inc?
Description
Position Data:
Grade: 6 Non-exempt:
Reports to: Case Worker Supervisor and Housing Services Manager.
Basic Function or Position Summary:
Support housing programs by verifying customer eligibility for housing services, supporting customers with information on housing options, and ensuring customer files are in compliance with contractual requirements.
Salary $18.81/hourly
Mon-Fri 8:30 am-4:30 pm
Security Clearance:
- Access Level 4 - V,A,C
Requirements
Position Responsibilities and Specific Duties:
- Assist customers with creating individualized housing plans.
- Determine eligibility for rental subsidy and assistance programs
- Support customers in housing searches
- Assist with providing educational workshops on tenant/landlord roles and responsibilities.
- Maintains regular contact with local landlords and other housing service providers
- Assist customers with basic budgeting activities
- Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete, accurate, and in compliance with contractual requirements.
- Maintain knowledge and complies with regulations, policies and procedures.
- Maintain knowledge of local resources and refer customers to services and agencies that will support customer’s goals
- Verify customer contractual eligibility for services
- Maintain customer contacts in accordance with assigned contractual and agency expectations
- Calculate rental subsidy amounts
- Maintain wait lists, as needed, within assigned services
- As required by regulation or contract, perform electronic background checks and income verification of customers
- Compilation and data accuracy checks for submission of reports in assigned contractual areas
- Promotes agency mission.
- Maintains confidentiality and complies with the code of ethics.
- Maintains consistent professional customer service.
- Job performance incorporates integrated service delivery model while promoting self-sufficiency.
- Other duties as designated by supervisor
Key Working Relationships:
A. Internal: Housing & Emergency Services Staff and Managers; Navigators
B. External: Department of Social Services case workers, other non-profit direct service workers.
Supervisory Scope:
A. Number of staff supervised: 0
B. Titles supervised: NA
Organizational Responsibilities:
- Adheres to all policies and procedures
- Gathers appropriate documentation and tracks outcomes
- Participates in organizational committee structures as appropriate
- Participates in organizational and divisional management systems
Knowledge, Skills Required:
- H.S. Diploma or equivalent required.
- Associate’s degree in Sciences, Business, or Human Services preferred
- Minimum of one year of work experience in human, social or customer services required.
- Strong interpersonal, communication and customer relations skills
- Strong computer skills, including word processing, data entry and spreadsheet in a windows environment
- Ability to develop and maintain & engage in positive relationships with people from various backgrounds
- Bilingual preferred
Physical:
- Ability to lift up to and including 10-25 pounds of physical effort
Special Requirements:
- Within one year, complete Financial Social Work training.
- Within six months, complete HCV Specialist certification, if applicable.
- Reliable transportation
- Must be able to provide consistent even-tempered customer service at all times.
- Pre-employment physical exam and TB testing, if primary work location is at Hope Haven Shelter.
- Ability to obtain and maintain physical exam annually, if primary work location is at Hope Haven Shelter.
- Works compassionately with a diverse population.
- Experience navigating community programs.
Salary : $19