What are the responsibilities and job description for the Member Relations Executive position at Chattanooga Area Chamber of Commerce?
The Chattanooga Area Chamber of Commerce is the lead economic development organization for the tri-state region. We are a high-impact, inclusive and forward-thinking organization focused on building a thriving Chattanooga region. We’re looking for a passionate, results-driven professional with a go-getter mentality to help propel our mission forward by supporting the efforts of a multitude of programs and initiatives of the Chattanooga Chamber and Chattanooga Chamber Foundation. We offer competitive compensation, robust employee benefits and flexible work arrangements.
Job Description
As a Member Relations Executive, you’ll play a key role in growing and supporting the Chamber’s business community. Your focus will be on recruiting new members, building strong relationships, and ensuring long-term retention, especially during the first three years of membership. You’ll also drive revenue by selling sponsorships for Chamber events and programs and promoting Chamber Foundation engagement.
Duties
• Promote the value of Chamber membership to prospective businesses.
• Onboard new members and serve as their primary point of contact.
• Build and maintain strong relationships to support member engagement and retention.
• Develop and execute a personal sales plan to meet membership and sponsorship goals.
• Sell sponsorships for Chamber events (501(c)(6)) and Foundation programs (501(c)(3)), including single event and multi-year commitments.
• Maintain regular contact with members to ensure satisfaction and encourage renewals.
• Collaborate with Chamber Area Councils to support member involvement and visibility.
• Work closely with other Member Relations Executive and volunteers.
• Use the Chamber’s CRM system to track outreach, sales activity, and member data.
• Attend and actively participate with Chamber events such as signature events, Business After Hours, networking sessions, ribbon cuttings, and council meetings to support recruitment, engagement, and retention.
• Maintain appropriate confidentiality regarding knowledge and awareness of member and investor proprietary business practices and information
Qualifications• Associate’s degree required; bachelor’s degree preferred.
• 2–3 years of experience in sales, customer service, or relationship management.
• Strong communication, organizational, and time management skills.
• Proficiency with CRM systems, Microsoft Office, and general office technology.
• Ability to work occasional early mornings or evenings as needed.
• Must have full-time personal transportation.
• Candidate must work with a sense of urgency to meet goals and deadlines.
To apply for this position, submit a cover letter and resume, combined into one PDF file to:
Attn: Yolonda Hayslett, VP, Finance & Operations
Jobs@chattanoogachamber.com
