Solution Consultant

Job Description

Job Title

Solution Consultant

Location

Kansas City, MO

• Remote
  
  

About The Role

SMG is seeking a Solution Consultant to partner with prospects and clients to translate business needs into practical SMG solutions that support customer experience goals. This role guides implementation planning, onboarding, and solution design to help launches stay on schedule, within scope, and positioned to deliver value. The Solution Consultant builds trusted relationships across the client lifecycle, surfaces risks early, and coordinates with internal teams to resolve issues and improve outcomes. This role contributes to SMG’s strategy by helping clients adopt solutions effectively, realize value quickly, and scale repeatable best practices.

What You'll Do

• Engage with prospects to understand how SMG programs apply to their Customer and Employee Experience needs.
• Review contracts, summarize deliverables, and highlight complexities or customizations throughout the pre- and post-sales process.
• Establish and maintain client relationships throughout the full implementation lifecycle for new clients and expansion launches.
• Foster client relationships by serving as a trusted advisor and consulting on program best practices.
• Support clients in identifying CX success metrics, enabling them to measure ongoing value and business impact.
• Design implementation plans and manage project timelines based on client goals, ensuring milestones remain on schedule and within budget.
• Launch SMG programs for new clients and support expansion launch opportunities for existing clients.
• Develop solutions to customer complexities by understanding client objectives, business needs, and desired outcomes.
• Refine onboarding approaches to optimize speed to market and maximize value realization.
• Maintain current knowledge of SMG best practices and solutions and clearly articulate business value to clients.
• Become an expert on SMG solutions and quickly learn to demonstrate and communicate the value of the platform.
• Apply learnings and innovations from customer engagements to guide account teams and improve the experience for all customers.
• Leverage AI tools and technologies, where appropriate and in alignment with AI acceptable use policy, to improve workflows, increase efficiency, and enhance the quality and speed of work.
  
  

Requirements

• Bachelor’s degree or equivalent work experience required.
• Strong customer service skills and ability to build positive relationships with clients and internal partners.
• Project planning and organization across multiple priorities, timelines, and stakeholders.
• Proficiency with applicable software applications, including project management tools such as Asana, Workfront, or Smartsheet.
• Strong written and verbal communication skills.
• Strong aptitude for technical software products and navigating solution-oriented discussions.
• Basic knowledge of customer service, retention, and onboarding best practices.
• Strong proofreading skills and attention to detail.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
  
  

About SMG

SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software-with-a-service (SwaS) approach, SMG provides real-time, predictive intelligence that turns brand, customer, and employee experience insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork.

Perks

• Work hard, have fun environment
• Value-driven culture
• Remote-first company (fully remote)
• Unlimited PTO
• Tech provided
• Diverse, experienced, friendly team
  
  

How to Apply

Apply now at www.smg.com/careers