What are the responsibilities and job description for the Customer Success Manager, Technical Onboarding position at ChatGPT Jobs?
Job Description
EverPro - Customer Success Manager, Technical Onboarding (Hybrid, Phoenix AZ)
Company: Service Fusion
Location: Phoenix, AZ (On-site, Remote)
Type: Full-time
Benefits: Medical, Retirement
Posted: 5 hours ago
Job Description
EverCommerce (Nasdaq: EVCM) is a leading service commerce platform...
About ZyraTalk:
ZyraTalk is an AI-powered communication platform...
About The Role:
As a Customer Success Manager - Technical Onboarding, you will play a critical role in ensuring new customers experience a smooth, efficient, and successful launch with ZyraTalk. This position blends customer-facing communication with hands-on technical work, including AI testing, prompt refinement, and integration setup.
What You'll Do:
Benefits And Perks:
The target base compensation for this position is $56,000 - $66,000 USD per year in most locations.
EverPro - Customer Success Manager, Technical Onboarding (Hybrid, Phoenix AZ)
Company: Service Fusion
Location: Phoenix, AZ (On-site, Remote)
Type: Full-time
Benefits: Medical, Retirement
Posted: 5 hours ago
Job Description
EverCommerce (Nasdaq: EVCM) is a leading service commerce platform...
About ZyraTalk:
ZyraTalk is an AI-powered communication platform...
About The Role:
As a Customer Success Manager - Technical Onboarding, you will play a critical role in ensuring new customers experience a smooth, efficient, and successful launch with ZyraTalk. This position blends customer-facing communication with hands-on technical work, including AI testing, prompt refinement, and integration setup.
What You'll Do:
- Serve as one of the primary points of contact for new customers during onboarding.
- Conduct AI testing, prompt refinement, and model behavior validation.
- Configure customer accounts, integrations, and workflows across the ZyraTalk platform.
- Collaborate closely with Product, Engineering, and Customer Success teams.
- Communicate clearly with clients regarding onboarding progress.
- Troubleshoot issues, escalate when needed, and guide customers on best practices.
- Maintain detailed documentation in the CRM.
- Drive each account toward a fast, successful, and confident go-live.
- Minimum of 1-3 years of experience in technical onboarding, implementation, customer success, or a similar role in SaaS.
- Strong technical aptitude and comfortable with integrations, data mapping, prompt tuning, and product configuration.
- Excellent communication skills and confidence in client-facing conversations.
- A methodical approach to testing, quality assurance, and problem-solving.
- Ability to manage multiple onboarding workflows simultaneously without sacrificing accuracy.
- Experience with AI-driven products, customer communication platforms, or home-services software is a strong plus.
- Familiarity with CRM systems for tracking.
- Bonus: 1-3 years of experience in the home service industry.
- Join a fast-growing AI company shaping the future of customer communication.
- Work on cutting-edge AI onboarding, model testing, and real-world prompt engineering.
- Collaborative, supportive team culture with opportunities for growth.
- Competitive salary, benefits, and flexible remote work.
Benefits And Perks:
- Flexibility to work where/how you want within your country of employment - in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
The target base compensation for this position is $56,000 - $66,000 USD per year in most locations.
Salary : $56,000 - $66,000