Conversational AI Designer

Job Description

Conversational AI Designer

Company: TTEC Digital

Location: Austin, TX (Remote)

Type: Full-time

Posted: 13 hours ago

Job Description

TTEC Digital is seeking a Conversational AI Designer passionate about solving customer problems and creating effective experiences. You will define, design, and refine service and support experiences across voice and digital channels, leveraging AI and Gen AI technology across Google’s CCAI tech stack.

What You'll Be Doing

• Design and develop conversational AI solutions using Google CCAI.
• Interface with clients to develop user journeys/experiences and influence decision-making.
• Create sample dialogs, conversational flow diagrams, and prototypes.
• Create and promote conversation design best practice standards and reusable design patterns.
• Guide intent identification and associated phrases, entities, contexts, and business rules.
• Apply concepts related to NLP/NLU, sentiment analysis, Intent classification, dialog flows, text-to-speech, and speech-to-text.
• Understand how data from API calls and databases fit into experience design.
• Participate in playback sessions, QA reviews, and go-live support.
• Analyze data to identify trends and optimize conversational performance.
• Support ongoing monitoring and iterative improvements of deployed AI products.
• Leverage data sets to integrate information and identify trends for improvement to CCAI solutions and customer experience.
  
  

What You'll Bring

• 5 years of experience in conversational design.
• Hands-on experience with one or more of Google Dialogflow, Amazon Lex, Tensorflow, IBM Watson, AWS AI APIs, or Microsoft Bot Framework.
• Familiarity with Gen AI design (prompt engineering, chaining, etc).
• Strong grasp of NLP fundamentals and machine learning concepts.
• Excellent communication, time management, and leadership skills.
• Ability to work independently.
• Demonstrated ability to multitask in a fast-paced environment.
• Strong interpersonal skills.
• Bachelor's Degree in HCI, technology, design program, or applicable work experience.
  
  

Desired, Not Required

• Master’s degree or PhD in a related technical field.
• Experience managing and implementing conversational AI solutions in a professional services environment.
• Experience in design thinking workshops.
  
  

Note: Accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

This position is eligible to participate in an annual incentive program.