What are the responsibilities and job description for the Call Center Manager position at ChatGPT Jobs?
Job Description
Call Center Manager
Company: Next Level Solutions
Location: Baton Rouge, LA (On-site, Remote)
Salary: $90K - $100K/yr
Job Type: Full-time
Benefits: Medical, Dental, Vision, Life, Retirement, PTO
Posted: 6 hours ago
Job Description
Corporate Customer Service / Call Center Manager
Position Summary
Next Level Solutions is recruiting for a client in the installation services industry. The Corporate Customer Service / Call Center Manager will oversee all customer service operations with a focus on call center management. This role involves developing service strategies, leading a team of approximately 20 call center representatives (through a Customer Service Supervisor), and fostering a culture of responsiveness and continuous improvement.
Key Responsibilities
Education & Experience:
Benefits:Medical, dental, vision, supplemental options, company-paid life insurance, 401(k) plan with match, PTO, and paid holidays.
Call Center Manager
Company: Next Level Solutions
Location: Baton Rouge, LA (On-site, Remote)
Salary: $90K - $100K/yr
Job Type: Full-time
Benefits: Medical, Dental, Vision, Life, Retirement, PTO
Posted: 6 hours ago
Job Description
Corporate Customer Service / Call Center Manager
Position Summary
Next Level Solutions is recruiting for a client in the installation services industry. The Corporate Customer Service / Call Center Manager will oversee all customer service operations with a focus on call center management. This role involves developing service strategies, leading a team of approximately 20 call center representatives (through a Customer Service Supervisor), and fostering a culture of responsiveness and continuous improvement.
Key Responsibilities
- Develop and implement customer service and call center vision, strategy and goals.
- Lead, mentor, and inspire a team by developing the Customer Service Supervisor and building a strong workforce.
- Oversee daily operations of the customer service department.
- Establish and maintain service policies, procedures, and quality standards.
- Ensure efficient onboarding and training programs.
- Utilize KPIs and analytics to monitor performance.
- Design and execute initiatives to improve customer retention.
- Resolve escalated customer issues.
- Leverage customer tracking systems and recommend improvements to CRM, call center, and AI-based support tools.
- Develop and manage departmental budgets.
- Prepare and present reports to executive leadership.
Education & Experience:
- Bachelor's degree in Business Administration, Communications, or related field (Master's preferred).
- 8 years of leadership experience in call center or customer service management.
- Experience in leading call center teams and driving performance improvements.
- Strong leadership, coaching, and team-building skills.
- Excellent communication, problem-solving, and conflict resolution abilities.
- Data-driven mindset with the ability to interpret KPIs.
- Experience with call center systems, CRM tools, and workforce management solutions.
- High emotional intelligence with a customer-first mindset.
- Primary location: Baton Rouge, LA office.
- Not hybrid or remote.
- Travel to company and out-of-state locations required.
Benefits:Medical, dental, vision, supplemental options, company-paid life insurance, 401(k) plan with match, PTO, and paid holidays.
Salary : $90,000 - $100,000