Case Manager

Case Manager

Chateau Health & Wellness | Residential Treatment

About Chateau Health & Wellness

Chateau Health & Wellness is a residential treatment program specializing in helping first responders, veterans, and adults struggling with trauma, mental health, and substance use challenges. We provide a highly individualized treatment experience designed to address the unique needs of a more mature population.

At Chateau, we believe treatment is about more than what happens while a client is in our program. Our goal is to help each client build a foundation for lasting change and leave treatment with a clear, realistic plan for continued success.

Position Overview

The Case Manager plays an important role in helping clients successfully navigate their treatment experience and prepare for life after residential care.

As a member of the multidisciplinary treatment team, the Case Manager works closely with clients, therapists, medical providers, families, referral partners, and outside service providers to identify needs, establish goals, and coordinate the resources and services necessary for a successful transition from residential treatment.

This is a highly relational and client-focused position. The Case Manager develops meaningful relationships with clients, meets with them regularly, helps them work through practical barriers, and ensures that the details of their discharge plan are thoughtfully addressed before they leave Chateau.

The ideal candidate is organized, compassionate, resourceful, and comfortable working with clients who may be navigating complex mental health, substance use, family, employment, financial, legal, or other life circumstances.

Key Responsibilities

Client Support & Engagement

• Meet individually with assigned clients on a weekly basis to assess needs, discuss progress, and identify barriers to successful treatment and discharge.
• Develop strong, supportive relationships with clients while maintaining appropriate professional boundaries.
• Help clients identify and work toward practical goals that support their treatment and long-term recovery.
• Serve as a consistent resource and advocate for clients throughout their stay.
• Help clients navigate challenges that may interfere with their ability to successfully complete treatment.

Discharge & Aftercare Planning

• Work collaboratively with clients and the treatment team to develop individualized discharge and aftercare plans.
• Identify appropriate continuing-care services and resources based on each client's individual needs and circumstances.
• Coordinate appointments and services prior to discharge, including outpatient treatment, therapy, psychiatry, support groups, medical care, and other community resources.
• Assist clients in establishing connections with providers and services before they leave Chateau.
• Help ensure clients understand their discharge plan and know what steps to take after leaving treatment.
• Identify potential gaps in a client's support system and work proactively to address them before discharge.
• Communicate relevant discharge planning information to the treatment team and other appropriate parties.

Care Coordination

• Coordinate with clinical, medical, nursing, admissions, and other Chateau staff to ensure continuity of care.
• Communicate with outside providers, family members, employers, referral sources, and other authorized parties as appropriate.
• Help clients address practical needs that may impact their transition, such as transportation, housing, employment, family needs, financial concerns, and community resources.
• Maintain appropriate documentation and ensure case management activities are completed accurately and timely.
• Follow all applicable confidentiality, HIPAA, regulatory, and organizational requirements.

Treatment Team Participation

• Participate as an active member of the multidisciplinary treatment team.
• Attend treatment team meetings and provide relevant updates regarding assigned clients.
• Collaborate with therapists and other members of the treatment team to ensure case management goals are aligned with the client's overall treatment plan.
• Bring potential barriers, concerns, or unmet client needs to the appropriate members of the team.
• Contribute to a culture that prioritizes the client's experience, dignity, and long-term success.

What We're Looking For

The ideal candidate will have:

• Previous experience in case management, care coordination, behavioral healthcare, substance use treatment, mental health, or a related field.
• Strong interpersonal and communication skills.
• The ability to build trust and meaningful relationships with clients.
• Excellent organizational and follow-through skills.
• The ability to manage multiple clients, priorities, and deadlines.
• A resourceful, problem-solving mindset and the ability to navigate complex situations.
• The ability to work effectively as part of a multidisciplinary team.
• Strong documentation and computer skills.
• Professional judgment and the ability to maintain appropriate boundaries and confidentiality.
• A genuine desire to help people successfully transition from treatment into the next phase of their lives.

SUDC licensure is preferred but not required. Candidates with relevant case management or behavioral healthcare experience who demonstrate the skills and qualities necessary to succeed in the role are encouraged to apply.

Why Join Chateau?

At Chateau, you won't simply be processing paperwork or coordinating appointments. You will play a direct role in helping people successfully transition from residential treatment back into their lives.

Our clients often come to us during some of the most challenging periods of their lives. The work you do as a Case Manager can make a meaningful difference in what happens after they leave. By helping clients build a realistic discharge plan, connect with the right resources, and address the practical challenges they face, you help turn the progress they make in treatment into lasting change.

You will work alongside an experienced clinical and medical team in a collaborative environment where your contribution matters. This is an opportunity to build genuine relationships with clients, solve meaningful problems, and be part of a team committed to delivering an exceptional treatment experience.

Education & Experience

• Bachelor's degree in social work, psychology, human services, counseling, or a related field preferred.
• Relevant combination of education and experience may be considered.
• Previous case management or behavioral healthcare experience preferred.
• SUDC credential preferred but not required.
• Experience working with substance use disorders, mental health, trauma, veterans, or first responders is a plus.

Position Details

Position: Case Manager
Department: Clinical / Treatment Services
Reports To: Clinical Director
Employment Type: Full-Time
Location: Chateau Health & Wellness, Summit County, Utah

Our Ideal Candidate

We are looking for someone who is compassionate without being enabling, organized without being rigid, and proactive rather than reactive. The right person understands that successful case management is about more than checking boxes—it is about anticipating what a client will need next, removing barriers, and helping create a bridge between treatment and life after treatment.

Pay: $23.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $23 - $26