What are the responsibilities and job description for the Customer Service Representative - Bilingual position at ChaseSource?
Customer Service Representative (CSR) - Bilingual
Location: Austin, TX (Onsite)
Job Type: Full-Time
Position Summary
We are seeking Bilingaul Customer Service Representatives (CSR) to deliver professional, high-quality support to customers regarding account inquiries, toll tag fulfillment, and standard violation resolution. This role requires strong customer service skills, attention to detail, and the ability to meet performance and compliance standards in a fast-paced environment.
The ideal candidate will build rapport with customers, accurately process account updates and payments, and maintain up-to-date knowledge of policies, procedures, and service offerings.
Key Responsibilities
- Respond promptly and professionally to customer inquiries regarding account activity, toll tag orders, and violation resolution.
- Process payments while maintaining strict compliance with Payment Card Industry (PCI) standards.
- Meet established qualitative and quantitative performance metrics, including call quality and productivity targets.
- Reconcile daily payments and prepare required end-of-day documentation and reports.
- Maintain current knowledge of policies, procedures, and service updates and implement changes as directed.
- Provide courteous, efficient, and accurate customer service in all interactions.
Qualifications
Education & Experience:
- High school diploma or GED required.
- Prior customer service experience required (call center or financial services experience preferred).
- Bilingual in Spanish
Skills & Abilities:
- Strong verbal and written communication skills.
- Basic math proficiency and attention to detail.
- Strong customer service and interpersonal skills.
- Proficiency with computers and Microsoft Office (Word, Excel, databases).
- Keyboarding skills of at least 30 WPM and 10-key proficiency.
- Ability to multitask, manage time effectively, and work in a team-oriented environment.
- Professional demeanor with the ability to handle sensitive information confidentially.
Work Environment & Physical Requirements
- Office-based environment with standard office equipment (computer, phone, copier, etc.).
- Primarily seated with occasional standing and light lifting (up to 20 lbs).
By applying for this position, you consent to receive calls, AI-generated calls, text messages, and emails from ChaseSource, its affiliates, and contracted partners regarding job opportunities and related updates. Message frequency may vary. Standard message and data rates may apply. Carriers are not responsible for delayed or undelivered messages. You can opt out at any time by replying STOP or get assistance by replying HELP. For more information, please review our privacy policy at https://chasesource.com/privacy-policy/.
ChaseSource is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, pregnancy, or any other legally protected status.
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