What are the responsibilities and job description for the Call Center Representative – Healthcare Support position at ChaseSource?
Call Center Representative – Healthcare Support
Location: Austin, TX 78727
Pay Rate: $20.00/hour
Schedule: Monday–Friday, 7:00 AM–7:00 PM (8-hour shift assigned)
Work Setup: In-office only – must live within commuting distance
Join a Team That Makes a Difference!
Are you looking for a rewarding career where your work truly impacts others? We’re hiring Call Center Representatives to support healthcare providers and members across Texas Medicaid programs. You’ll be part of a professional, friendly team that helps families and providers get the answers and support they need.
This is an excellent opportunity to grow your career, gain valuable healthcare experience, and work in a positive, people-first environment with room to advance.
What You’ll Do
- Answer inbound calls from providers and members in a courteous, professional manner
- Assist with Medicaid-related questions about eligibility, claims, and program services
- Document all calls accurately and follow standard procedures
- Route calls to appropriate departments when necessary
- Maintain strong attendance, productivity, and quality standards
What You Bring
- At least 6 months of experience in a high-volume call center
- Strong communication and customer service skills
- Ability to multitask and stay organized in a fast-paced environment
- Basic computer proficiency (Microsoft Office experience a plus)
- Must reside locally and be able to commute to the office
Why You’ll Love Working Here
Competitive pay – $20/hour
Monday–Friday schedule (no weekends!)
Supportive team culture and professional environment
Opportunity to build a long-term career in healthcare support
Make a meaningful difference every day
If you’re ready to bring your customer service skills to a mission-driven organization that values your hard work and dedication — apply today!
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ChaseSource is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, pregnancy, or any other legally protected status.
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