What are the responsibilities and job description for the Call Center Representative – Healthcare Support position at ChaseSource?
Job Title: Call Center Representative
Location: Austin, TX 78727
Pay Rate: $20.00 per hour
Schedule: Must be available to work any 8-hour shift between 7:00 AM and 7:00 PM, Monday through Friday
Work Setup: In-office only (local candidates must live within commuting distance)
Position Overview:
Join the Provider Network team supporting Health Medicaid programs. This in-office role involves assisting healthcare providers and members with questions related to Medicaid eligibility, claims, and general program inquiries.
Responsibilities:
- Answer high-volume inbound calls in a professional and timely manner
- Assist with Medicaid-related inquiries, including eligibility, claims, and provider support
- Accurately document all calls in the system
- Transfer calls to appropriate departments as needed
- Meet required attendance, productivity, and quality standards
Requirements:
- Minimum of 6 months of recent experience in a high-volume call center environment
- Strong verbal communication and customer service skills
- Ability to multi-task and remain organized in a fast-paced setting
- Familiarity with Microsoft Office is a plus
- Must reside locally and be able to commute to the office
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ChaseSource is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, pregnancy, or any other legally protected status.
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