Remote Customer Support Agent

***TO BE CONSIDERED FOR THIS POSITION, PLEASE APPLY FOR IT DIRECTLY ON WWW.CHASESTAFFING.COM***

Chase Staffing is hiring for Customer Support Agent/Medical Assistant.

The candidate MUST come with knowledge of navigating medical records and high call volume experience in a call center setting.

***This position is a temp to hire position. Start date is set for October 27th.***

Shifts:

12:30noon - 9:00pm Monday - Friday

Pay Rate: $19.00

We’re looking for an experienced Customer Service Associate/Medical Assistant to support our Operations Management department. You’ll work alongside collaborative partners and dedicated achievers in the field. You’ll utilize your customer service, phone and messaging etiquette skills to provide solutions to all patient and customer inquiries

Responsibilities Include but are not limited to

? Conducting outbound calls to reach patients recently discharged from the ER

? Support inbound calls from patients interested in our program

? Assist with scheduling appointments, handling patient questions, and transferring to the appropriate UHG departments when applicable.

? Assist with admin tasks to support patient care coordination

? Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service

? Become an expert with our software solutions, including but not limited to Truepill EMR, Slack, and Five9

What we are looking for…

? Ability to speak and write effectively at a high school graduate level

? Ability to solve problems and identify solutions

? Ability to demonstrate customer service skills in interactions with all patients, families, and staff including in high-volume and stressful situations

? Ability to work independently as well as an integral part of the patient care team

? Ability to follow instructions and standard operating procedures

? Required: High School Diploma or GED equivalent

CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as disabled veteran, marital status or any other legally- protected characteristic in accordance with applicable laws. In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location. CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Application Question(s):

• This position requires experience being able to navigate medical records and conducting 200 calls a day. This experience should be listed on your resume. If not, your application will be automatically rejected. TYPE CONFIRM HERE.
• Please confirm you are good with the pay rate of $19.00 an hour and the shift is Monday - Friday 12:30noon to 9:00pm. TYPE CONFIRM HERE.
• What is the best phone number to reach you at?

Experience:

• call center: 1 year (Required)
• navigating EMR: 1 year (Required)

Work Location: Remote

Salary : $19