What are the responsibilities and job description for the Intake Coordinator position at Charm City Therapy?
Benefits:
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Vision insurance
We are seeking a highly organized, proactive, and creative Intake Coordinator to serve as the first point of contact for our clients and families. This role is essential in ensuring a smooth onboarding experience while also supporting internal operations, staff credentialing, and company branding initiatives.
This is a full-time, Monday–Friday, 9:00 AM – 5:00 PM position with a comprehensive benefits package.
Key Responsibilities:
- Serve as the primary point of contact for all new client inquiries, providing a welcoming and supportive experience
- Guide families through the intake process, including onboarding and initial authorization periods
- Coordinate and manage onboarding and credentialing for all staff, including Behavior Technicians (BTs), Registered Behavior Technicians (RBTs), Board Certified Behavior Analysts (BCBAs), and administrative team members
- Track and manage client authorizations to ensure there are no lapses in coverage or services
- Monitor assessment timelines and ensure BCBAs remain on track with required evaluations
- Provide ongoing administrative and operational support to BCBAs and staff
- Design company flyers, marketing materials, and internal graphics
- Maintain and ensure consistency in company branding across all materials and platforms
- Manage and coordinate company swag and branded materials
- Maintain accurate and up-to-date records across systems
Qualifications:
- Strong organizational skills with high attention to detail
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities and meet deadlines
- Creative skills with experience in graphic design or branding preferred
- Experience in healthcare, ABA services, or a related field preferred
- Familiarity with insurance authorization processes is a plus
Benefits & Schedule:
- Full-time schedule: Monday–Friday, 9:00 AM – 5:00 PM
- Comprehensive benefits package
- Paid time off
- Supportive, team-oriented work environment
- Opportunities for growth and advancement