Museum Associate (Part Time)

Charlotte Museum of History – Museum Associate (Part Time)

Reports To: Visitor Services Manager

Directly Supervises: N/A

The Charlotte Museum of History is seeking a dynamic, people-focused Museum Associate to serve as the front line of our visitor experience. This role is ideal for someone who thrives in a fast-paced, mission-driven environment and is excited to grow into a long-term career in museums.

Museum Associates are often the first and last impression of the museum. They welcome guests, lead tours, support programs and events, and help ensure that every visitor has an engaging, memorable experience. This role also supports daily operations across the site, making it a strong foundation for future growth within the organization.

This role is designed as an entry point into museum careers, with a clear pathway to full-time opportunities for the right candidate.

Key Responsibilities

Guest Experience & Public Engagement (40%)

• Serve as the primary point of contact for all museum guests during, providing a welcoming and informed experience
• Provide accurate, engaging information about the museum, exhibitions, and Charlotte history
• Lead public tours and assist with interpretive programming as needed
• Support school groups and field trips, helping ensure smooth and engaging visits
• Represent the museum with professionalism, energy, and enthusiasm
• Ability to answer and direct phone calls in a professional and courteous manner

Admissions, Retail & Front Desk (25%)

• Operate the front desk and point-of-sale system for admissions, memberships, and retail purchases
• Promote memberships, programs, and upcoming events
• Maintain the appearance and organization of the front desk and museum store
• Assist with inventory, restocking, and merchandising
• Experience handling cash and completing transactions with accuracy and attention to detail

Programs, Events & Rentals Support (20%)

• Assist with setup, breakdown, and execution of public programs and private events
• Provide on-site support during rentals, including guest wayfinding and basic logistics
• Work some evenings and weekends for events and special programs with advance notice

Operations & Team Support (15%)

• Support general museum operations, including opening/closing procedures and daily walkthroughs
• Assist staff across departments as needed to ensure smooth day-to-day operations
• Collaborate with staff and volunteers to deliver a high-quality visitor experience

Qualifications

• 1–3 years of experience in customer service, hospitality, museums, or a related field
• Strong communication and interpersonal skills
• Comfortable speaking with the public and leading groups
• Ability to multitask and adapt in a fast-paced environment
• Comfortable using computers and standard office equipment and Microsoft Office programs (Word, Excel, PowerPoint, SharePoint, etc.)
• Interest in history, museums, or public engagement
• Reliable, proactive, and team-oriented
• Ability to stand and walk for extended periods
• Ability to lift up to 30 pounds

WHAT WE OFFER

·      25-30 hours per week minimum at starting rate of $20.00/hour

·      Medical, dental, vision, life, AD&D, short- and long-term disability, and pet insurance benefits if desired

·      Free parking

·      Professional development opportunities

If you are interested in this position, please email a cover letter and resume to admin@charlottemuseum.org. We will accept applications until the position is filled. No calls, pop-up visits, or direct messages to staff via email or social media, please.

It is the Charlotte Museum of History’s policy to provide equal opportunity in employment to all employees and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, age, sex, national origin, disability, military or veteran status, marital status, sexual orientation, transgender status, gender dysphoria, citizenship status, genetic information, predisposition or carrier status, domestic violence victim status, and any other characteristic protected by federal, state, or local laws.