Director, Custodial Services

General Definition of Work

The director of custodial services, under minimal supervision, performs senior-level work with considerable decision-making discretion overseeing the cleaning program for the district's property portfolio and ensures district schools and sites are maintained effectively and in compliance with all applicable federal, state, local laws, and regulations. Employee performs advanced and supervisory work to carry out Board of Education policies and procedures related to district custodial services under the direction of the Executive Director of Building Services.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary/Status

Market Pay Grade 10/Full-time, 12 months

Reports To

Executive Director of Building Services

Place of Work

The normal place of work is on the premises used by Charlotte-Mecklenburg Schools. Charlotte- Mecklenburg Schools reserves the right to require you to work at such other place(s) as it may reasonably require from time to time.

Essential Functions

• Adhere to all state, federal, and local laws, policies, and procedures
• Lead, manage, supervise, and evaluate assigned programs/staff in the district
• Implement and manage the solid waste and recycling program for the school system
• Lead and supervise campus grounds and custodial staff, ensuring coverage, accountability, and quality performance
• Conduct regular inspections to maintain a clean, safe, and visually appealing campus environment in accordance with safety and health requirements
• Ensure compliance with all safety, chemical handling, and environmental regulations
• Coordinate support for facility use, emergencies, and seasonal operations
• Use data and work order systems to track performance and drive continuous improvement
• Promote a culture of customer service, teamwork, and pride in the campus appearance
• Establish an efficient custodial organization which focuses on quality customer service with timely response and resolution
• Assign work activities, projects and programs; monitor workflow, review and evaluate work products, methods, and procedures
• Conduct periodic site visits to monitor quality control, as well as safety and sanitary compliance
• Ensure all sites are clean, safe, and up to code in accordance with all applicable laws and regulations
• Continually evaluate custodial equipment and procedures to minimize injuries
• Design and implement training programs for custodial staff; formulate, develop, and revise custodial handbooks, rules, regulations, policies, and procedures
• Complete local, state, or federal surveys and reports accurately and promptly
• Participate in professional development workshops and leadership training
• Create an inclusive environment with positive communication/public relations
• Facilitate the development of the department's improvement plan
• Safely operate a district fleet vehicle to travel to assigned job sites, ensuring compliance with all traffic laws and company driving policies
• Maintain the vehicle in clean, orderly, and serviceable condition, promptly reporting any maintenance needs, damage, or safety concerns
• Perform related work as assigned or required

 Knowledge, Skills, Abilities

• Comprehensive in-depth knowledge and understanding of the principles, practices, and procedures of public school system building/facility requirements
• Skilled in negotiating and managing relationships with vendors
• Skilled in safety protocols, emergency procedures, and how to use personal protective equipment (PPE) to avoid accidents
• Skilled in operating different types of cleaning equipment, such as floor scrubbers, vacuums, and carpet extractors
• Ability to maintain professional and emotional control under stress
• Ability to reflect appropriate response to situations, while maintaining a professional and personal demeanor
• Ability to learn and use specialized tools, equipment or software related to business needs
• Ability to develop, monitor, and implement a fiscally sound budget
• Ability to direct and evaluate the work of others
• Ability to implement local, state, and federal rules, guidelines, and procedures into daily business operations
• Ability to communicate effectively
• Ability to reason, make judgments, and maintain effective working relationships
• Ability to employ positive communication skills in all settings/mediums
• Ability to problem-solve utilizing sound judgment
• Ability to maintain confidentiality regarding school system business
• Ability to develop related charts, graphs, reports, and records pertaining to school planning and strategy
• Ability to take initiative, work independently, and exercise sound judgement
• Ability to conceptualize, initiate, monitor, and evaluate new and/or current programs
• Demonstrated ability to perform detailed work, planning, risk assessments, and associated risk mitigation actions
• Demonstrated ability to work effectively in a deadline-driven, rapidly changing team environment

Education and Experience

• Bachelor's degree required
• Minimum of three (3) years' experience managerial level position preferred
• Equivalent combination of experience and education

Special Requirements

• Possess and maintains a valid driver's license and ability to provide own transportation to/from work
• Travel to school district buildings and professional meetings
• Serve as essential personnel and in an on-call capacity for all urgent, after-hours emergencies, including natural disasters

Physical Requirements/Working Conditions

• Work requires the occasional exertion of up to 50 pounds regularly and up to 100 pounds occasionally with use of a mechanical life device or using a two-person lift
• Work regularly requires exchange of accurate and detailed information through oral and written communication
• Constantly operates a computer and other office business equipment
• Ability to remain in stationary position for required meetings/work
• Ability to move to other work locations
• Visual acuity requires preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities
• Hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications
• Work requires preparing and analyzing written or computer data, operating standard office equipment, and the use of advanced technology
• Work occasionally requires exposure to outdoor weather conditions
• Work is generally in a moderately noisy location (e.g., business office, light traffic)
• Requires the ability to deal with people beyond giving and receiving instructions
• Must be adaptable to performing under mild to high levels of stress
• Must be on-call as a regular part of the job