What are the responsibilities and job description for the Inside Sales Representative position at Charlotte Hornets?
Are you a motivated, hardworking, and goal-driven individual looking to launch a successful career in sports sales? Hornets Sports & Entertainment (HSE) is seeking Inside Sales Representatives to join our 12-18 month career development program, designed to provide hands-on training and professional growth in ticket sales.
As an Inside Sales Representative, you will be trained as a full-menu sales professional, gaining valuable experience in selling luxury suites, premium seating, season tickets, mini-plans, and group outings. Revenue will be generated through phone outreach, email marketing, in-person presentations, arena tours, and out-of-office appointments. You will receive comprehensive sales training, daily coaching, and one-on-one mentorship from our experienced sales management team to help build your career in the sports industry.
Core Values
HSE Embodies The Following Core Values
To perform the job successfully, you will have or demonstrate the following skills and abilities:
This is a full-time benefit eligible position. HSE is dedicated to creating and upholding a welcoming environment that celebrates diversity.
HSE provides valuable benefits and competitive time off policies to help you and your family lead healthy, balanced lives.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered
As an Inside Sales Representative, you will be trained as a full-menu sales professional, gaining valuable experience in selling luxury suites, premium seating, season tickets, mini-plans, and group outings. Revenue will be generated through phone outreach, email marketing, in-person presentations, arena tours, and out-of-office appointments. You will receive comprehensive sales training, daily coaching, and one-on-one mentorship from our experienced sales management team to help build your career in the sports industry.
Core Values
HSE Embodies The Following Core Values
- Integrity
- Teamwork
- Competitiveness
- Candor
- Accountability
- Resilience
- Proactively prospect and qualify potential sales opportunities.
- Drive revenue through the sale of full-season, partial-season, and group ticket packages.
- Maintain and update customer and prospect records in the CRM system.
- Make 100 outbound calls per day, coupled with effective email communication.
- Build and maintain strong relationships with clients by providing exceptional customer service.
- Consistently meet or exceed weekly and monthly sales goals.
- Assist with customer service efforts, including mailing invoices and tickets.
- Help organize and execute Select-A-Seat events for prospective buyers.
- Conduct 3-5 in-person appointments per week, including arena tours and seat presentations.
- Serve as a game-day sales representative, engaging with clients and assisting at the sales table.
- Participate in weekly sales meetings and role-play training sessions.
- Represent HSE at sales-driven arena events to promote ticketing opportunities.
- Perform additional duties as assigned by the Sales Manager.
To perform the job successfully, you will have or demonstrate the following skills and abilities:
- Bachelor’s degree in Business, Sports Management, Marketing, or a related field.
- Previous customer service or sales experience is a plus.
- Self-motivated and results-driven, with a strong work ethic and competitive mindset.
- Ability to thrive in a fast-paced, goal-oriented environment.
- Strong relationship-building skills with the ability to connect with clients across various industries.
- Excellent communication and presentation skills, with the ability to engage and persuade potential clients.
- Exceptional customer service skills, always prioritizing the fan experience.
- Strong organizational and time-management abilities, handling multiple tasks efficiently.
- Adaptable and comfortable handling change in a dynamic sales environment.
- Professional demeanor with the ability to interact with all levels of the organization and external contacts.
- Strong written and verbal communication skills with the ability to present ideas clearly and concisely.
- Detail-oriented, with the ability to multitask and meet deadlines in a fast-paced environment.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Availability to attend all Hornets home games and team-related events.
This is a full-time benefit eligible position. HSE is dedicated to creating and upholding a welcoming environment that celebrates diversity.
HSE provides valuable benefits and competitive time off policies to help you and your family lead healthy, balanced lives.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered