What are the responsibilities and job description for the Account Executive, Group Sales position at Charlotte Hornets?
Hornets Sports & Entertainment is in an exciting new phase, with new leadership in both basketball and business, and a renewed commitment to elevating our franchise. Building on a strong foundation, we are focused on becoming a premier NBA organization—one that sets the standard both on and off the court. The Hornets are about much more than just basketball. We are about the energy of live sports and entertainment—an experience that is truly unmatched. Beyond Hornets basketball, Spectrum Center serves as a premier destination for world-class concerts, family shows and marquee sporting events, bringing unforgettable experiences to Charlotte year-round.
We are deeply committed to our community, using our platform to create meaningful impact and drive positive change. We proudly represent the city of Charlotte, embracing its diversity, culture and unwavering spirit. As an organization, we strive to elevate our city by connecting people through the power of basketball and live entertainment, building something special for our fans, employees and community.
Position Overview
Hornets Sports & Entertainment (HSE) is seeking a highly motivated and energetic sales professional to join our team as a Group Sales Account Executive. This role is responsible for driving revenue through the sale of group tickets, developing new business relationships and creating memorable fan experiences. The ideal candidate is goal-driven, organized and outgoing, with a passion for sales and a commitment to delivering exceptional customer service.
Core Values
HSE Embodies The Following Core Values
This is a full-time benefit eligible position. HSE is dedicated to creating and upholding a welcoming environment that celebrates diversity.
HSE provides valuable benefits and competitive time off policies to help you and your family lead healthy, balanced lives.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.
We are deeply committed to our community, using our platform to create meaningful impact and drive positive change. We proudly represent the city of Charlotte, embracing its diversity, culture and unwavering spirit. As an organization, we strive to elevate our city by connecting people through the power of basketball and live entertainment, building something special for our fans, employees and community.
Position Overview
Hornets Sports & Entertainment (HSE) is seeking a highly motivated and energetic sales professional to join our team as a Group Sales Account Executive. This role is responsible for driving revenue through the sale of group tickets, developing new business relationships and creating memorable fan experiences. The ideal candidate is goal-driven, organized and outgoing, with a passion for sales and a commitment to delivering exceptional customer service.
Core Values
HSE Embodies The Following Core Values
- Integrity
- Teamwork
- Competitiveness
- Candor
- Accountability
- Resilience
- Proactively prospect and cold call area businesses and organizations to generate new group ticket sales opportunities.
- Consistently meet or exceed weekly and monthly sales goals in group ticket revenue.
- Maintain accurate and detailed records of client interactions and transactions within the team’s customer relations database.
- Sell a variety of ticket packages, including group tickets, season plans, mini-plans, and premium seating options.
- Build and cultivate strong relationships with new and existing clients to drive long-term business.
- Handle inbound sales inquiries, converting prospects into ticket buyers.
- Develop and maintain professional relationships with current clients to drive renewals and referrals.
- Identify and implement new theme nights and group outings to attract diverse audiences.
- Sell and coordinate fan experiences to enhance game-day entertainment.
- Bachelor’s degree in Business, Sports Management, Marketing, or a related field is preferred but not required.
- Self-starter with a positive attitude and a strong work ethic.
- Ability to work collaboratively as a valuable member of the sales team.
- Excellent written and verbal communication skills with a customer-first approach.
- Strong organizational and multitasking abilities, managing multiple projects simultaneously.
- Creative and enthusiastic with a passion for fan engagement.
- Strong interpersonal skills to build meaningful relationships with clients and prospects.
- Ability to thrive in a fast-paced, deadline-driven environment.
- Networking ability to build connections within the business community and various organizations.
- Flexibility to work all home games, including evenings, weekends, and holidays.
- Minimum of one year of successful group sales experience in sports, entertainment or a related industry.
This is a full-time benefit eligible position. HSE is dedicated to creating and upholding a welcoming environment that celebrates diversity.
HSE provides valuable benefits and competitive time off policies to help you and your family lead healthy, balanced lives.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.