What are the responsibilities and job description for the Security Console Operators position at Charlotte FC?
Position: Security Console Operator
Department: Venue Operations – Security
Reporting Relationship: Manager – Venue Security
Status: Full Time (Non-Exempt)
Position Summary
The Security Console Operator is responsible for ensuring the safety and security of the venue’s physical infrastructure, assets, and access control systems. This role focuses on daily operational oversight of security technologies, procedures, and protocols to maintain a secure environment for guests, staff, and vendors. This position does not include supervisory responsibilities.
Primary Responsibilities
- Monitor and maintain physical security systems including surveillance cameras, access control, alarms, and perimeter protection.
- Ensure regular inspections of doors, gates, locks, and other physical barriers to ensure integrity and functionality.
- Ensure compliance with internal and external security protocols, standards, and regulations.
- Respond to and investigate security incidents, breaches, or alarms, documenting findings and escalating as needed.
- Respond in real time to emergency situations, including security breaches, alarms, and safety incidents.
- Maintain and troubleshoot security equipment to ensure optimal performance and uptime.
- Collaborate with venue operations and external security vendors to ensure alignment with safety protocols.
- Document and report security incidents, system malfunctions, and maintenance activities.
- Maintain accurate records of security activities, incident reports, and system maintenance logs.
- Support credentialing and access control for events, contractors, and deliveries.
- Stay current with industry best practices and emerging technologies in physical security.
Minimum Qualifications
- Associates or bachelor’s degree in criminal justice, security management, or equivalent experience.
- 3 years of experience in physical security, facilities protection, or a related role.
- Familiarity with security systems such as CCTV, access control, and alarm monitoring.
- Strong attention to detail and ability to identify vulnerabilities in physical infrastructure.
- Excellent communication and documentation skills.
- Ability to work independently and respond effectively under pressure.
Skills for Success
- Excellent communication, problem-solving, and decision-making skills.
- Works well under pressure and is flexible when necessary.
- Ability to adapt and adjust to changing needs of the business while maintaining a positive attitude.
- Must possess excellent organizational, communication, and interpersonal skills.
Essential Functions
- Standing for extended periods of time.
- Lift at least 30 pounds.
Work Environment(s)
- Ability to work flexible hours, including nights, weekends, and holidays as required for events and 24-hour security operations.
- Position may require standing for long periods and responding to on-site security situations.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.