Customer Accounts Specialist - Utilities

                                                       

Looking for a role where you can make a real impact in your community while putting your customer service skills to work? Join our team as a Customer Accounts Specialist in Utilities! In this dynamic position, you’ll be the go-to resource for customers—helping them navigate their utility accounts, understand billing, and get the answers they need with confidence and ease. If you enjoy problem-solving, delivering excellent service, and being part of a team that keeps essential services running smoothly, this is the opportunity for you.


Education and Experience:
An equivalent combination of relevant training, education and experience:

• High school diploma or equivalent.
• Two (2) years of experience in customer service 

Licenses and/or Certificates: N/AA typical day as a Customer Accounts Specialist in Utilities is fast-paced, interactive, and centered on delivering reliable service to the community. You will ensure every transaction is accurate and properly recorded. Throughout the day, you might post payments using automated systems while verifying that account information is complete and correct. You may assist customers in person, over the phone, or in writing—answering questions about billing, explaining policies, setting up new or reconnected services, and help them understand everything from rate changes to water conservation guidelines. As issues arise, you’ll dig into account histories, resolve billing discrepancies, and coordinate service orders for everything from routine connections to urgent concerns like high water usage or service interruptions. Each interaction is an opportunity to provide clear guidance, troubleshoot problems, and ensure customers feel supported, making your role essential to both daily operations and overall customer satisfaction.
PHYSICAL DEMANDS
Walking, sitting, hearing, seeing up close, talking, standing, finger movement, repetitive motions.
  
WORK ENVIRONMENT
Work is primarily performed in an indoor, climate-controlled environment and is nearly absent from disagreeable elements (e.g., irate customers, extreme noise, heat, odors, heights and/or dust).

RISK/SAFETY CONDITIONS
There is little or no risk related to physical and/or mental health and safety associated with this position.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.   Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.  Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. 

Salary : $16 - $27