What are the responsibilities and job description for the Director of Operations – Multi-Location Growth position at Charlies Collectible Show?
Charlie’s Collectible Show (CCS)
Full-Time | Senior Leadership | Multi-Location Operations
Salary: $160,000–$200,000 annually
Travel: Approximately 50%
About Charlie’s Collectible Show
Charlie’s Collectible Show (CCS) is a rapidly growing collectibles marketplace and event business operating large physical locations and events across multiple markets.
As CCS continues to expand, we are looking for an experienced Director of Operations to build and lead the operating structure necessary to support our next stage of growth.
We are looking for someone who has already experienced the challenges of scaling a growing multi-location business and understands how to build the people, processes, accountability, and operating systems that allow a company to grow without becoming dependent on its founder.
The Role
The Director of Operations will oversee operations across all CCS locations and will be responsible for developing the managers, systems, standards, and accountability needed to operate consistently as the company expands. You will work directly with the President/Vice President and become the senior leader responsible for day-to-day operations across the organization.
Your job is to build an organization that solves those problems through strong managers, clear systems, measurable expectations, and accountability.
This position requires approximately 50% travel between current and future CCS markets.
Key Responsibilities
Multi-Location Leadership
- Oversee operational performance across all CCS locations
- Establish consistent operating standards across different markets
- Create clear communication and accountability between company leadership and individual locations
- Establish a management structure capable of supporting continued geographic expansion
People & Leadership Development
- Recruit, hire, train, and develop Operations Managers and other key operational staff
- Build scalable training and onboarding programs
- Conduct performance reviews and establish action plans as needed for underperforming employees
- Build a leadership pipeline capable of supporting future CCS locations
Systems & Process Development
- Identify operational gaps and establish mechanisms to establish tighter controls
- Develop and maintain SOPs, checklists, workflows, and operating standards
- Turn informal or founder-dependent processes into documented, repeatable systems
- Establish operating audits and accountability systems
Expansion & New Locations
- Work directly with ownership on the operational side of expansion
- Develop repeatable new-location opening procedures
- Build opening timelines and operational checklists
- Recruit and train new-location management teams
- Coordinate operational readiness before launch
- Spend significant time on-site during new-location openings and stabilization
- Conduct post-opening reviews and improve the opening process for future locations
Basic Qualifications
Applicants must meet all of the following:
- Minimum 7 years of progressive experience in operations and leadership
- Proven experience managing and developing managers at multi-locations
- Experience working within a growing small-to-mid-sized, founder-led, entrepreneurial, or rapidly expanding organization
- Ability and willingness to travel approximately 50% of the time
Strongly Preferred
We are particularly interested in candidates who have:
- Helped scale a company from a small number of locations into a significantly larger multi-location organization
- Experience working within a growing small-to-mid-sized, founder-led, entrepreneurial, or rapidly expanding organization
- Personally opened multiple physical locations
- Built operational infrastructure during a period of rapid growth
- Worked directly with a founder or owner
- Experience in experiential retail, specialty retail, entertainment, events, attractions, hospitality, fitness, marketplaces, or other multi-location consumer businesses
- Built management training or leadership development programs
- Developed reporting structures, career paths, performance reviews, or succession plans
- Experience managing vendors, tenants, franchisees, licensees, or independent business operators
- Experience overseeing large facilities, contractors, maintenance, safety, or security
Collectibles or trading card industry experience is not required.
Pay: $160,000.00 - $200,000.00 per year
Application Question(s):
- Tell us about a company you personally helped scale across multiple physical locations. How many locations were there when you became involved, how many were there afterward, and what specific systems, processes, or management structures did YOU personally build or improve to help make that growth possible?
Work Location: In person
Salary : $160,000 - $200,000