What are the responsibilities and job description for the Lead MSA Community Care position at Charlie Norwood VA Medical Center?
This position is located in the Veterans Health Administration (VHA), Southeast Network (VISN 7), VA Augusta Health Care System (VAAHCS) in Augusta, Georgia located in the Department/Service Name. The incumbent is responsible for initiating and carrying out a variety of administrative and technical duties in support of the Community Care(CC).
Basic Requirements:
Grade Determinations:
The Lead MSA [is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include, but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.] For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate [all of] the KSAs below:
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
The full performance level of this vacancy is 7.
Physical Requirements: The work of this position is primarily sedentary in an office setting, primarily while seated working closely with others or alone. There may be some walking, standing, bending, kneeling, lifting no more than 35 pounds, reaching above shoulder, driving an automobile, etc. The work environment typically involves everyday risks or discomforts which require normal safety precautions typical of a medical office and/or meeting or training room.
Total Rewards of a Allied Health Professional
Monitors daily staffing levels and ensures equal distribution of workload/coverage on a daily basis. The Lead Medical Support Assistant assists the Supervisory Medical Support Assistant with developing contingency plan for data/input/transmission during computer down-time. Maintains suspense files necessary for processing orders for recurring tests. Collaborates, communicates, set priorities, and organizes the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations. The incumbent screens new consults for non-VA care for eligibility, specialty service requested duplication, and appropriateness of sending patients to community provider. As the Lead MSA the incumbent will provide on-the-job training to new employees. Conducts audits for compliance of the work of the AMSA and remits findings timely to Supervisory MSA. Collaborates with AMSA and Supervisory MSA about AMSA's progress and needs.
Responsible for reviewing the work of full performance and developmental AMSAs for accuracy, completeness, using current laws and directives. The incumbent is skilled in tactful and effective communication both orally and in writing. Demonstrates advance knowledge of the technical health care process as it relates to access to care. Assures authorization is obtained from appropriate service chief for procedures performed at non-VA facilities. The Lead MSA assists with contacting Veteran by telephone to explain pending or new consult request. The incumbent ensures that veteran appointments are made with other VA facility, contract site, or community providers of Veteran's choice as appropriate. The use of automated tracking tools as well as computers to perform a wide variety of recordkeeping, correspondence, tracking operations is required. Skilled in data entry to manipulate and correct information in various databases or records.
Educates providers and team members about patient's medical care by scanning medical documentation into Veterans' electronic medical records. The Lead MSA will maintain electronic databases to track outside services consults. Demonstrates a high level of flexibility, teamwork, and multi-faceted skills by cross-training to other areas within the Community Care Network in order to provide coverage as needed.
Performs duty as a facility and patient educator and advocate regarding the coordination of approved/authorized community and intra/inter-facility medical care.
Completes multiple assignments varying in degree of difficulty to ensure patient needs are met, reducing internal transfers, and reducing barriers to unnecessary delays and patient care diversions. When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient
Record System (CPRS) by sending the documents to the appropriate department for scanning. incumbent will screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
The Lead MSA is able to independently manage position responsibility with little to no supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
Work Schedule: Monday- Friday, 8:00am-4:30pm.
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 60979F
Permanent Change of Station (PCS): Not Authorized
Qualifications:
Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.Basic Requirements:
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- English Language Proficiency: Applicants appointed to direct patient care positions must be proficient in spoken and written English.
- Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
- Education: A high school diploma with desire for some post high school education OR
- Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
Grade Determinations:
The Lead MSA [is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include, but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.] For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate [all of] the KSAs below:
- Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
- Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
- Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
- Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
- Ability to provide staff development and training.
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
The full performance level of this vacancy is 7.
Physical Requirements: The work of this position is primarily sedentary in an office setting, primarily while seated working closely with others or alone. There may be some walking, standing, bending, kneeling, lifting no more than 35 pounds, reaching above shoulder, driving an automobile, etc. The work environment typically involves everyday risks or discomforts which require normal safety precautions typical of a medical office and/or meeting or training room.
Responsibilities:
VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLsTotal Rewards of a Allied Health Professional
Monitors daily staffing levels and ensures equal distribution of workload/coverage on a daily basis. The Lead Medical Support Assistant assists the Supervisory Medical Support Assistant with developing contingency plan for data/input/transmission during computer down-time. Maintains suspense files necessary for processing orders for recurring tests. Collaborates, communicates, set priorities, and organizes the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations. The incumbent screens new consults for non-VA care for eligibility, specialty service requested duplication, and appropriateness of sending patients to community provider. As the Lead MSA the incumbent will provide on-the-job training to new employees. Conducts audits for compliance of the work of the AMSA and remits findings timely to Supervisory MSA. Collaborates with AMSA and Supervisory MSA about AMSA's progress and needs.
Responsible for reviewing the work of full performance and developmental AMSAs for accuracy, completeness, using current laws and directives. The incumbent is skilled in tactful and effective communication both orally and in writing. Demonstrates advance knowledge of the technical health care process as it relates to access to care. Assures authorization is obtained from appropriate service chief for procedures performed at non-VA facilities. The Lead MSA assists with contacting Veteran by telephone to explain pending or new consult request. The incumbent ensures that veteran appointments are made with other VA facility, contract site, or community providers of Veteran's choice as appropriate. The use of automated tracking tools as well as computers to perform a wide variety of recordkeeping, correspondence, tracking operations is required. Skilled in data entry to manipulate and correct information in various databases or records.
Educates providers and team members about patient's medical care by scanning medical documentation into Veterans' electronic medical records. The Lead MSA will maintain electronic databases to track outside services consults. Demonstrates a high level of flexibility, teamwork, and multi-faceted skills by cross-training to other areas within the Community Care Network in order to provide coverage as needed.
Performs duty as a facility and patient educator and advocate regarding the coordination of approved/authorized community and intra/inter-facility medical care.
Completes multiple assignments varying in degree of difficulty to ensure patient needs are met, reducing internal transfers, and reducing barriers to unnecessary delays and patient care diversions. When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient
Record System (CPRS) by sending the documents to the appropriate department for scanning. incumbent will screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
The Lead MSA is able to independently manage position responsibility with little to no supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
Work Schedule: Monday- Friday, 8:00am-4:30pm.
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 60979F
Permanent Change of Station (PCS): Not Authorized
Salary : $417