Assistant Manager

Position Objective:

To provide assistance to the store manager in operating the restaurant in an efficient, profitable, safe, clean manner while giving a “Great experience every time” to each customer. The assistant manager will supervise and provide direction to their staff and advice and assist staff in all areas of the business. Key areas of focus are customer service, sales, marketing, product quality, service, safety, and cleanliness.

Essential Function:

• Manage entire operation of restaurant during scheduled shifts
• Assigning tasks and creating work schedules to ensure adequate shift coverage
• Monitors inventory levels, orders supplies, manages deliveries
• Ensure store meets health, food safety and safety regulations
• Resolves customer issues or complaints
• Exercise good judgment in decision-making and reporting issues to the GM
• Coordinates training sessions and ensures workers meet basic skill requirements and job performance.
• Maintain critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service
• Market the restaurant through publicity
• Building sales and managing the restaurant budget. Assist in optimizing profits by controlling product and labor costs
• Ensures the restaurant is in accordance with established company standards, policies and procedures.
• Identify talent, interview, and hire new Crew
• Participate in personnel decisions regarding the restaurant team, including transfers and terminations
• Helping in any area of the restaurant when circumstances dictate
• Ensure Key Practices are followed during the shift.
• Ensure team members follow health and safety guidelines for a clean and safe environment.

Work Environment:

Position operates in a restaurant setting. The noise level in the work environment can be loud. Frequent hand washing is required.

Requirements:

• Two or more years’ restaurant experience (fast food/QSR management experience preferred.)
• Ability to handle pressure in a fast paced commercial operation for long periods of time
• Manage a group of diverse staff who have different abilities
• Ability to take direction and delegate tasks effectively
• Comprehensive knowledge of relevant Health & Safety rules and regulations
• The position may require occasional lifting of products to waist level weighing up to 50 pounds.
• Have the knowledge and ability to speak, read, write, and understand the primary language(s) of the work location. High School diploma or equivalent required
• Willing to work flexible hours to cover evenings, weekends and holiday periods
• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time
• Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness
• Working knowledge of computers

Job Type: Full-time

Physical Setting:

• Fast casual restaurant

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person