What are the responsibilities and job description for the Customer Service Representative position at CHARLES RIVER MEDICAL ASSOCIATES?
Customer Service Representative for our busy billing office in Ashland.
Hours of the position: 40 hours a week, 7:30-4pm
At Charles River Medical Associates, we provide a work culture that is empowering. We encourage our team to be great and give their best each day. Our valued employees are the foundation of our success and are the key to fulfilling our mission. CRMA supports employee learning and development and strives to promote within.
Duties and Responsibilities of a Customer Service Job
- Deal with the customers via emails, over the phone, or face to face
- Provides customer additional information or explains services
- Tactfully handles confrontational or stressful interactions
- Completes supporting paperwork and data entry as required
- Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors.
- Respond to the problems of the customer promptly
- Draft the necessary documents, letter or statements, as required by the customer
- Maintain records of interactions with the customers in an orderly manner
- Coordinate with the internal department to find solutions and resolve matters
Customer Service Job Skills
- Strong communication and negotiation skills
- Detail oriented and works with a high degree of accuracy
- Ability to multitask
- Handles confidential financial and personal information appropriately
- Ability to tactfully handle stressful and difficult situations
- Should be able to use the computer extremely well
- Should have great communication skills: written and verbal communication
- Should be able to handle a lot of data that is available, and all of this must be done at good pace
- Should be able to maintain their composure even if the customer is being rude
- Should have good listening skills, since most of the time, communication with the customers is done over the phone
- Should be attentive to detailing Medical background as secretary, biller or referral co-ordinator
Customer care is a way of solving queries of the customers and giving them information
- Employees who work 24 hours or more a week are Benefit Eligible
- Health Insurance: 90% of premium paid by CRMA for fulltime staff, prorated for part-time.
- 11 paid holidays/yr. 17 vacation/sick days/yr in addition. Prorated for part-time.
- Dental, Vision, and Life available.
- 401k 4% contribution by CRMA
- FSA/HSA available