Quality Assurance Associate - Day & Employment

Classification: Full-Time/Non-Exempt

Department: Administration

Reports to: Director of Quality Assurance

Position Summary

The Quality Assurance Associate – CBDS & Employment Services supports the Director of Quality Assurance in ensuring compliance, quality, and continuous improvement across Community-Based Day Supports (CBDS), Supported Employment, and other day and employment services.

This position focuses on certification readiness, person-centered service delivery, and compliance with Department of Developmental Services (DDS) regulations while partnering with program leadership to improve quality outcomes.

Essential Responsibilities

1. Compliance & Certification Auditing

• Conduct routine audits of CBDS and employment programs to assess compliance with:
  • DDS certification standards and indicators
  • Service documentation requirements, including:
    • ISP implementation
    • Data collection
    • Attendance records
    • Billing alignment
  • Agency policies and procedures
• Review documentation for accuracy, completeness, and consistency.
• Identify compliance deficiencies and support the development of corrective action plans.
• Track corrective actions and verify completion.

2. Quality Improvement & Outcomes Monitoring

• Analyze audit findings, program performance, and individual outcomes, including:
  • Community participation
  • Employment goals
  • Skill development
• Identify trends and opportunities for improvement.
• Support the development and implementation of quality improvement initiatives.
• Monitor progress toward key performance indicators (KPIs) and certification standards.

3. Service Delivery & Person-Centered Review

Review services to ensure alignment with:

• Individual Support Plans (ISPs)
• Person-centered goals and outcomes
• Meaningful day and employment expectations

Additional responsibilities include:

• Evaluating documentation of progress toward goals.
• Reviewing evidence of community integration.
• Identifying gaps between planned services and actual service delivery.

4. Incident Review & Risk Monitoring

• Review incident reports related to Day and Employment Services.
• Ensure incidents are:
  • Documented accurately
  • Addressed promptly
  • Compliant with DDS requirements
• Identify trends involving:
  • Attendance concerns
  • Safety issues
  • Community-based risks
• Support follow-up activities and risk mitigation efforts.

5. Certification & Survey Readiness

• Prepare programs for DDS certification reviews.
• Conduct mock certification audits and readiness assessments.
• Provide guidance regarding:
  • Documentation expectations
  • Certification indicators
• Assist with gathering documentation and responding to survey findings.

6. Training & Technical Assistance

Provide training and coaching to CBDS and employment staff on:

• Documentation requirements
• Data collection standards
• Person-centered service delivery
• DDS certification requirements

Additional responsibilities include:

• Identifying training needs in collaboration with Quality Assurance leadership and operations.
• Supporting continuous staff development.

7. Collaboration & Communication

• Partner with Program Directors, Assistant Directors, and employment staff to resolve compliance concerns.
• Participate in:
  • Program meetings
  • Quality Assurance reviews
  • Interdisciplinary team meetings, as needed
• Communicate audit findings, trends, and recommendations clearly to leadership.

Preferred Education

• Bachelor's degree in Human Services or a related field.

Experience

• 3-5 years of experience in CBDS, day habilitation, or employment services within DDS-funded programs.

Knowledge

• DDS certification standards for CBDS and Employment Services
• Individual Support Plan (ISP) development and implementation
• Data collection and outcome measurement

Skills

• Strong analytical and problem-solving abilities
• Excellent organizational skills
• Effective written and verbal communication

Core Competencies

• Attention to detail and audit accuracy
• Data analysis and trend identification
• Knowledge of person-centered and outcome-based services
• Ability to manage multiple priorities and audits simultaneously
• Strong collaboration and relationship-building skills
• Professional communication and presentation skills

Performance Expectations

Success in this role is demonstrated by:

• Timely completion of audits and certification readiness activities
• Measurable improvements in compliance and service quality
• Effective collaboration with program leadership
• Ongoing certification readiness across all CBDS and employment programs
• Meaningful contributions to continuous quality improvement initiatives

Language & Communication Skills

• Fluent in English, with the ability to read, analyze, and interpret reports, clinical data, policies, and other professional documentation.
• Strong ability to write professional reports, progress notes, correspondence, and other clinical documentation.
• Capacity to effectively communicate with individuals using various communication methods.

Physical Demands

• Ability to stand, walk, sit, stoop, kneel, crouch, and crawl as required.
• Frequent lifting of up to 25 pounds and occasional lifting of up to 100 pounds to assist with personal care activities and crisis interventions.
• Adequate vision, including close, distance, and peripheral vision, necessary for monitoring, observation, and maintaining safety.
• Ability to travel between program locations and participate in on-site meetings, trainings, and emergency response activities as needed.

Reasoning Ability

• Ability to follow detailed written and oral instructions.
• Ability to exercise sound clinical judgment in complex situations.
• Ability to analyze information, identify solutions, and implement appropriate interventions while maintaining compliance with regulatory and organizational standards.
• Ability to balance multiple priorities and make timely decisions in a fast-paced environment.