Director of Human Resources - North Carolina Division

Basic Purpose:

Director of Human Resources – North Carolina Division plays a central role in supporting the employee lifecycle, from recruitment and onboarding to compliance and employee relations. This position facilitates strategic leadership and oversight for all HR functions across the NC service area. This position leads workforce planning, oversees employee relations, ensures compliance with federal and state regulations, and guides recruitment, training, and performance management. The Director ensures alignment with CLC’s mission while partnering closely with the COO and agencywide leadership to support organizational growth, operational readiness, and a healthy workplace culture.

Essential Duties:

Strategic & Operational Leadership

• Provides senior-level human resources leadership for all North Carolina operations, supporting multiple sites, managers, and service models.
• Partners with executive and divisional leadership on workforce strategy, staffing risks, organizational structure, and HR policy implications.
• Leads HR planning, goal setting, and implementation of initiatives that support employee retention, leadership development, and organizational performance.
• Represents North Carolina operations in HR-related audits, quality reviews, regulatory activities, and organizational planning efforts.

Talent Acquisition & Workforce Planning

• Oversees full-cycle recruitment to ensure timely, compliant hiring aligned with North Carolina staffing requirements.
• Develops recruitment strategies, monitors hiring metrics, and adjusts approaches to meet operational demands.
• Ensures onboarding, credentialing, and background screening processes meet federal, state, and payer or regulatory requirements.
• Partners with leadership to forecast workforce needs based on program growth, regulatory changes, and service delivery demands.

Onboarding, Training & Leadership Development

• Leads orientation and onboarding processes to ensure compliance, consistency, and a positive employee experience.
• Collaborates with training and professional development teams to identify skill gaps and implement development plans for managers and staff.
• Provides coaching and guidance to supervisors related to documentation, performance management, conflict resolution, and foundational employment law.
• Supports succession planning and development of internal talent pipelines.

Employee Relations & Culture Management

• Oversees complex employee relations matters, including investigations, corrective action, and performance improvement processes.
• Ensures consistent application of policies, fairness in decision-making, and adherence to legal and ethical standards.
• Addresses workplace culture, engagement, morale, and communication challenges through proactive strategies.
• Conducts workplace assessments and partners with leadership to develop and implement improvement plans.

Compliance & Policy Oversight

• Ensures compliance with federal and state employment laws, including ADA, FMLA, EEOC, wage and hour regulations, employment eligibility, and background standards.
• Oversees HR audits, personnel file compliance, and regulatory readiness efforts.
• Contributes to HR policy development and ensures accurate, consistent implementation across North Carolina operations.
• Ensures adherence to credentialing, training, and compliance standards required by external oversight entities and state agencies.

HRIS, Data & Reporting

• Oversees HRIS processes to ensure accurate, timely, and compliant digital recordkeeping.
• Manages the use of HR systems for recruiting, hiring, onboarding, reporting, performance management, and employee record maintenance.
• Develops and analyzes workforce data reports for leadership, identifying trends and recommending data-driven actions.
• Ensures HR data integrity and compliance with privacy and information security standards.

Collaboration & Stakeholder Engagement

• Works in partnership with executive leadership and cross-functional teams to align HR practices across divisions.
• Serves as the primary HR representative for North Carolina operations when interfacing with regulators, auditors, investigators, and external partners.
• Collaborates closely with operational leaders to ensure HR support aligns with service delivery and organizational needs.

Qualifications

• Bachelor’s degree in Human Resources or a related field required.
• Minimum of 3 years of progressive HR experience, preferably in healthcare, government, or nonprofit environments.
• Strong working knowledge of state-specific hiring standards, ADA, FMLA, and EEOC regulations.
• Knowledge of North Carolina employment law, federal labor standards, and payer or regulatory compliance requirements preferred.
• Proficiency with HRIS platforms and the Microsoft Office Suite.

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $70,000 - $75,000