What are the responsibilities and job description for the Dental Front Desk Receptionist position at Charles County Surgical Arts?
About Us
Charles County Surgical Arts is a leading oral and maxillofacial surgery practice dedicated to providing exceptional patient care. We pride ourselves on attentive, compassionate service, clear communication, and creating a welcoming, team-oriented environment where both our patients and staff feel valued and supported.
Position Overview
We are seeking a friendly, dependable, and organized Front Desk Receptionist to serve as the first point of contact for patients. Candidates with dental or medical front office experience are encouraged to apply, and we also welcome motivated applicants with strong customer service skills who are eager to learn. Training is available for qualified candidates.
Key Responsibilities
- Welcome patients and visitors, manage check-in and check-out, and provide professional telephone and email support.
- Schedule consultations, surgical appointments, and follow-up visits while maintaining an accurate appointment calendar.
- Collect and update patient demographics, medical and dental insurance information, referral documents, and required forms.
- Confirm appointments, communicate preparation instructions approved by clinical staff, and follow up on missed appointments.
- Assist with insurance eligibility checks and route detailed benefits or treatment cost questions to the appropriate coordinator.
- Collect copayments or patient payments as directed, issue receipts, and accurately document transactions.
- Maintain confidential patient records and follow HIPAA and office privacy procedures.
- Coordinate with clinical staff to support smooth patient flow and a positive patient experience.
Required Skills & Qualification
- Previous dental, medical, or customer service reception experience preferred.
- Excellent interpersonal communication, professional phone etiquette, and a patient-focused attitude.
- Ability to multitask, prioritize tasks, and remain calm in a busy front office.
- Comfort using computers, scheduling software, email, and office equipment; dental practice software experience is a plus.
- Strong attention to detail, reliability, punctuality, and respect for patient confidentiality.
- Willingness to learn dental terminology, insurance basics, and oral surgery scheduling workflows.
Benefits
- 401(k)
- Health, Dental, and Vision Insurance
- Paid Time Off
- Supportive team and positive work environment
Schedule
- Full-time
- 8-hour shift
- In-office position
Join Our Team
If you enjoy helping others, excel in a professional medical office setting, and want to contribute to a team that values patient care and teamwork, we would love to speak with you.
What We Value
Professionalism, empathy, teamwork, accuracy, dependability, and a willingness to learn.
- Apply today and help us create an exceptional experience for our patients.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- White Plains, MD 20695: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $22