What are the responsibilities and job description for the BMW Service Consultant position at Chapman BMW Chandler?
Chapman BMW Chandler is hiring a Service Consultant to join our team! We’re looking for a customer-focused, driven professional who thrives in a fast-paced environment and is passionate about delivering an exceptional client experience.
In this role, you will serve as the primary point of contact for service customers, guiding them through their vehicle’s maintenance and repair needs while ensuring clear communication and satisfaction throughout the process. This is a great opportunity to grow your career within a luxury automotive environment.
Full-time position | Commission-based pay (uncapped earning potential; average $100,000–$180,000/year)
What You’ll Do
• Greet customers in the service drive, confirm scheduled services, and document vehicle concerns
• Serve as the main point of contact throughout the service process
• Explain maintenance needs and technician recommendations in a clear, professional manner
• Provide repair estimates, obtain approvals, and process payments
• Monitor repair progress and keep customers updated on timelines and costs
• Coordinate with technicians and internal teams to ensure efficient workflow
• Build lasting relationships and foster customer loyalty through exceptional service
• Maintain accurate service records and documentation
• Support overall service department operations as needed
What We Offer
• Uncapped commission pay with high earning potential ($100,000–$180,000/year average)
• Ongoing training and professional development
• Supportive, team-oriented environment
• Employee and family discounts on vehicles and services
• Volunteer opportunities and more
Benefits
• Medical, dental, and vision coverage
• Onsite nurse practitioners for convenient healthcare access
• Flexible Spending Accounts (FSA)
• Life and disability insurance
• Employee Assistance Program (EAP)
• 401(k) with company match
• Generous Paid Time Off (PTO)
What We’re Looking For
• Minimum 2 years of Service Advisor experience with a luxury automotive brand (BMW experience preferred)
• Strong customer service and relationship-building skills
• Excellent communication and interpersonal abilities
• Proven ability to manage time, prioritize tasks, and stay organized
• Self-motivated with a drive to meet performance goals
• Valid driver’s license with a clean driving record
• Ability to pass a pre-employment background check and drug screening
Schedule & Work Environment
• Service Department hours: Monday–Friday 7am–6pm, Saturday 8am–5pm
• 5-day workweek with flexible scheduling required
• Onsite role in Chandler, Arizona
• Work environment includes service drive, office setting, and occasional time in the shop
How to Apply
Submit your application for consideration. Qualified candidates will be contacted for next steps.
Salary : $100,000 - $180,000