Automotive Express Service Advisor

Chapman Hyundai Phoenix is excited to invite our next customer service-oriented professional to our team! We are seeking someone with a positive attitude and great people skills to act as a liaison between clients and technicians in our Service Department. As an Express Service Advisor, you will be the face of the Service Department and our customers’ “go-to” department representative, tasked with ensuring customers enjoy prompt, courteous, and efficient service while educating them on recommended vehicle maintenance and services. 

If you are driven, enjoy working in a fast-paced, collaborative environment and have a passion for building relationships with customers, we encourage you to apply! Take the next step in your career and join our team today!

What We Offer:

• Attractive Commission Pay Plan: Enjoy uncapped earning potential! On average, Express Service Advisors earn $3,000 - $5,000 per month in commissions.
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing:

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low-cost premiums and minimal out-of-pocket costs.
• Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

• Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience.
• Greet customers as they arrive in the Service Drive and determine vehicle maintenance needs based on customer feedback, vehicle inspection, and current mileage.
• Produce repair orders for customers, including cost and time estimates, with full transparency and obtain customer authorization for work to be completed.
• Educate customers on their vehicle’s condition, maintenance needs, and recommended services to drive additional sales.
• Communicate regularly with technicians and parts associates to ensure timely completion of work.
• Follow-up with customers on the status of their vehicle and satisfaction of service.

Desired Qualifications and Experience:

• Prior experience in a related role is helpful but not mandatory. We will train the right person!
• Excellent interpersonal and customer service skills to leave customers with a positive impression.
• Works well with others in a team environment and demonstrates a positive, professional attitude.
• Ability to multitask and stay organized in a fast-paced customer service environment.
• Proficient phone and computer skills.
• Dependable and self-motivated mindset.
• Must have a valid driver’s license and clean driving record.
• Must pass a pre-employment background check and drug screen.

Hours and Work Environment:

We offer a 5-day workweek with Sundays and a weekday off. Saturday availability is a requirement. Hours range from 7am to 6pm on weekdays and 7am to 4pm on Saturdays. This is an onsite position that requires working indoors in your own booth on the Service Drive and in the air-conditioned shop.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.

Salary : $3,000 - $5,000