What are the responsibilities and job description for the Automotive Quick Lane Service Advisor position at Chapman Automotive Group?
Chapman Ford is on the hunt for a customer-focused professional to contribute to our dynamic team! As Quick Lane Service Advisor, you will educate customers on the value of routine vehicle maintenance, recommend repairs and services, and ensure each customer enjoys a positive service experience by delivering knowledgeable service and support.
Our ideal candidate is someone who is welcoming, committed to customer service excellence, and quickly connects with and builds rapport with customers. If this sounds like you, we want to hear from you! Apply today and drive your career forward with Chapman Ford!
What We Offer
Our Service Department is open Monday – Friday from 7AM to 6PM and Saturday from 7AM to 4PM. Schedules are Monday – Friday and rotating Saturdays. This onsite position involves working in an office environment and interacting with customers in the Service Drive.
To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.
Our ideal candidate is someone who is welcoming, committed to customer service excellence, and quickly connects with and builds rapport with customers. If this sounds like you, we want to hear from you! Apply today and drive your career forward with Chapman Ford!
What We Offer
- Attractive commission pay plan with uncapped earning potential. Earn $4,000 per month on average.
- Professional Development: Access ongoing training and growth opportunities to advance your career.
- Supportive Team Environment: Join a collaborative team where your contributions are valued.
- Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
- Volunteer Opportunities and more!
- Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
- Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
- Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
- Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
- Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
- 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
- Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.
- Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience.
- Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage to sell additional services.
- Write repair orders for customers, including cost and time estimates, with full transparency.
- Obtain customer authorization for recommended services and collect payment.
- Communicate regularly with technicians and parts associates to ensure timely completion of work.
- Follow-up with customers on the status of their vehicle and satisfaction of service.
- Punctual, dependable, and self-motivated.
- Excellent interpersonal and customer service skills, both in person and over the phone.
- Time management and organizational skills.
- Computer skills including proficiency with Microsoft Office, data entry, and the ability to adapt to various software.
- Must have a valid driver’s license and clean driving record.
- Must pass a pre-employment background check and drug screen.
Our Service Department is open Monday – Friday from 7AM to 6PM and Saturday from 7AM to 4PM. Schedules are Monday – Friday and rotating Saturdays. This onsite position involves working in an office environment and interacting with customers in the Service Drive.
To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.
Salary : $4,000