What are the responsibilities and job description for the Customer Service Specialist position at Chapin International, Inc?
Customer Service Specialist
MANUFACTURING IS IN CHAPIN’S DNA - and we produce industry-leading sprayers, spreaders, and accessories. We understand that dedication to our employees and to our customers is the formula for our success.
JOB SUMMARY: Working with our customers to ensure complete satisfaction with our products and service.
ESSENTIAL FUNCTIONS:
· Respond to inquiries from customers, sales representatives/managers and end consumers, utilizing multiple communication channels, including telephone, e-mail, chat and Guest Book feedback.
· Learn and maintain knowledge of existing and new Chapin products and product modifications.
· Respond to customer online reviews.
· Work in conjunction with engineering to identify potential product issues.
MUST HAVE:
- Professional demeanor
- Excellent communication skills both written and verbal
- Accurate data entry skills
- Ability to multi task
- Positive outlook, always willing to help where needed
NICE TO HAVE:
- Blue print reading a plus
- Mechanical aptitude preferred
- Prior phone service / collections experience a PLUS
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $19