Training Content Developer

As a Channel Partners Training Content Developer, you will be responsible for elevating the quality of client deliverables by designing, improving, and delivering high-impact training content. This role bridges the gap between client requirements and field execution by conducting in-field test sets, meeting with manufacturers to review prototypes, and facilitating both virtual and in-person training sessions. The Content Developer ensures that all 6,000 employees in our national network are prepared for every project launch through clear, technical, and actionable training resources.

What We Offer:

• Medical, Dental, Vision
• 401K
• Short Term Disability
• Life Insurance
• Paid Holidays
• Sick Time
• Paid Vacation
• Flexible Spending Account

What You'll Do:

Content Design & Development

• Develop and improve all current and future training materials for Merchandising and Break-Fix programs
• Create training videos and maintain extensive program training guides that serve as the primary resource for field representatives
• Reverse engineer display prototypes to gather technical information required to build accurate training content
• Partner with the Learning Design team to upload new modules and assign training to the appropriate field specialists
• Revise content based on specific and creative feedback from clients and internal stakeholders to ensure absolute clarity

Client & Manufacturer Collaboration

• Review display prototypes alongside clients and manufacturers to provide expert feedback on assembly and maintenance
• Identify training needs by meeting directly with client contacts to develop tailored content for new program launches
• Develop presentation decks for conference calls and participate in daily alignment meetings
• Conduct test sets and time studies to provide project time estimates and project time quotes to the operations team

In-Field Execution & Validation

• Travel to national markets and local stores to conduct in-person training with field representatives
• Perform in-store test visits and market visits to gather pertinent information for future projects and survey findings
• Review call forms and provide final approval to ensure field data collection is optimized prior to project launches
• Conduct one-on-one training calls and facilitate virtual training sessions to maintain field proficiency
• Develop relationships with store associates during visits to improve the quality of in-store execution

What you'll Bring:

Experience and Education:

• High school diploma or equivalent required; a college degree preferred
• 1 years of previous training experience, specifically in a retail or merchandising environment
• 1 years of experience utilizing video editing software to create instructional content preferred
• Experience leading remote training sessions or phone-based training calls

Skills and Attributes:

• Strong expertise in MS Office (Excel, Word, PowerPoint, and Outlook) and video editing platforms.
• Exceptional verbal and written skills with a professional demeanor suitable for client interaction.
• Excellent focus on accuracy when creating technical guides and reviewing prototypes.
• Ability to respond supportively to changing project timeframes, circumstances, and stakeholder needs.
• Proven ability to work through varied issues with honesty and a candid, straightforward manner.

Physical Requirements:

• Must be able to travel frequently, including overnight stays and off-hour work as required for market visits
• Regularly sit, stand, walk, talk, and drive for business purposes
• Ability to lift objects over 50 lbs as required by the position type for display handling and set-ups
• Continuous hand/eye coordination and fine manipulation for content creation and software
• Must have a valid driver’s license and be able to provide proof of motor vehicle insurance

Important Information:

Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.

Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at www.channelpartners.com for more information.

Channel Partners is committed to protecting applicant privacy, and any personal information submitted during the hiring process is used solely for recruitment purposes in accordance with our privacy policies and applicable data protection laws, including CCPA. We restrict access to applicant data to authorized personnel and maintain safeguards to prevent unauthorized access or misuse. Applicants may have rights under these laws—such as accessing, correcting, or requesting deletion of their information—and can contact Human Resources with any questions or to exercise these rights. To view our privacy policies, please visit Privacy Policy and California Privacy Rights