Front Office Assistant - Part Time

This Isn’t Just a Front Desk Job. It’s a Critical Role in Creating a Gold Standard Client Experience.

Whether a client is calling for the first time, arriving for physical therapy, or checking in for a training session, you will help shape how they feel about their entire experience.

At Change the Game Performance, we are looking for a friendly, organized, and proactive Part-Time Front Office Assistant who can help clients feel welcomed, supported, and confident from their very first interaction.

This role is about more than answering phones and scheduling appointments.

You will help keep the clinic organized, support our physical therapy and performance teams, follow up with prospective clients, and make sure every person who walks through our doors receives the Gold Standard experience we are known for.

If you enjoy helping people, thrive in an active and fast-paced environment, and want to be part of a close-knit team that genuinely enjoys working together, we would love to meet you.

Schedule

• Monday through Friday
• Approximately 25-30 hours per week
• Start time: 12:00 PM
• End times vary between approximately 5:00 PM and 6:15 PM, depending on the day
• On-site position in Wilmington, North Carolina
• Opportunity for the role to grow in the future

Why This Role Matters

You will be one of the first people our clients interact with and one of the people they rely on throughout their experience with us.

From answering questions and scheduling appointments to welcoming clients and helping the day run smoothly, your work directly supports our clients, clinicians, coaches, and the continued growth of the practice.

Our team values initiative, teamwork, communication, and continuous improvement. Every team member plays an important role in helping us deliver exceptional care and performance services.

What You’ll Do

Front Desk and Client Experience

• Welcome clients and assist with check-in and check-out
• Create a friendly, professional, and organized front-office experience
• Answer incoming phone calls with warmth, confidence, and professionalism
• Respond to client questions and provide clear next steps
• Communicate effectively with athletes, families, physical therapy patients, and training clients

Scheduling and Client Communication

• Schedule, confirm, and update appointments
• Help maintain an organized and productive clinic schedule
• Follow up with clients regarding appointments, scheduling needs, and outstanding communication
• Support efforts to reduce cancellations and keep clients engaged in their care

Lead Follow-Up and Appointment Conversion

• Respond promptly to prospective client inquiries by phone and email
• Follow up with new leads and help convert inquiries into scheduled appointments
• Clearly communicate the value of our physical therapy and performance services
• Participate in training designed to strengthen phone communication and lead-conversion skills

Administrative and Technology Support

• Enter and update client information accurately
• Work within our EMR, scheduling, phone, and communication systems
• Use Google Workspace to support daily administrative responsibilities
• Learn and confidently use platforms such as Prompt, DialPad and GHL
• Maintain accurate, organized, and up-to-date client information

Clinic and Team Support

• Communicate with the physical therapy, performance, and operations teams throughout the day
• Provide administrative support as directed by the Front Office Lead or Operations Manager
• Assist with light cleaning and facility upkeep to maintain our Gold Standard environment
• Take initiative when something needs attention rather than waiting to be asked

You’re a Great Fit If You:

• Have at least one year of healthcare or medical front-office experience
• Have worked in a physical therapy, chiropractic, medical, or dental office
• Understand the importance of providing an exceptional patient and client experience
• Are comfortable answering phones and communicating with prospective clients
• Have experience scheduling appointments and managing multiple calendars
• Are comfortable using an EMR and learning new technology
• Are confident using Google Workspace
• Can manage multiple systems and priorities without losing attention to detail
• Communicate with warmth, professionalism, and confidence
• Are proactive, dependable, organized, and comfortable taking initiative
• Enjoy being part of an active, client-facing environment
• Want to contribute to the success of the entire team

Previous physical therapy office experience is preferred because familiarity with treatment and clinic operations will be valuable. However, candidates with strong experience in another healthcare environment will also be considered.

What You’ll Receive

• $18-$19 per hour based on experience
• Consistent Monday-Friday afternoon schedule
• Approximately 25-30 hours per week
• No weekend schedule
• Training and professional development
• Employee discounts
• Free use of our state-of-the-art gym and training facility during approved off-hours
• Team events and opportunities to grow with the organization
• A positive, active, and purpose-driven work environment
• The opportunity to become an important part of a close-knit, high-performing team

Why Join Change the Game Performance?

At Change the Game Performance, we help people achieve more in rehabilitation, performance, training, and life.

We are not looking for someone who simply wants to sit behind a desk and complete a checklist.

We are looking for a team member who notices what needs to be done, supports the people around them, takes pride in delivering an exceptional client experience, and wants their work to make a meaningful impact.

Our core values guide everything we do:

Community

We support our athletes, clients, patients, and team members like family.

Teamwork

We communicate, collaborate, and support one another to create the best experience possible.

Game Changer

We strive for excellence, take initiative, and work every day to set the Gold Standard in performance and care.

This is an opportunity to join a growing practice where your effort will be noticed, your contribution will matter, and you will have the opportunity to grow alongside the team.

We are scheduling interviews now and moving quickly.

Apply today and help us continue changing the game for every person who walks through our doors.

Pay: $18.00 - $19.00 per hour

Benefits:

• Employee assistance program

Application Question(s):

• How many years of front-office experience do you have in a physical therapy, chiropractic, medical, dental, or other healthcare setting?
• Please describe your experience using EMR systems, scheduling software, Google Workspace, or other administrative technology.
• Are you comfortable working onsite Monday through Friday from 12:00 PM until approximately 5:00-6:15 PM, depending on the day?
• Do you have experience answering prospective client calls, following up with leads, or converting inquiries into scheduled appointments? Please describe.
• Are you comfortable completing light facility upkeep and working in an active, hands-on environment rather than remaining seated behind the front desk throughout your shift?

Work Location: In person

Salary : $18 - $19