Information Technology Manager

The IT Manager is a key member of the Administrative team. The primary duty is to lead the organization’s IT operations to adhere to best practices, while also supporting our staff across multiple sites with IT requirements. The IT Manager serves as the liaison between the organization and its contracted vendors. This role will serve as a generalist whose key functions include supporting the deployment, monitoring, maintenance, development, upgrade and support of IT systems, including telecommunications, servers, cloud infrastructure, laptops, operating systems, hardware, software, peripherals and Office Automation. The successful IT Manager will thrive in the nonprofit environment with approximately 150 employees and enjoy a wide range of responsibilities.

Essential Responsibilities:

IT Infrastructure & Systems Administration

• Manage and optimize Microsoft Office 365 environments, cloud-based network servers, and telecommunications systems for 150 staff members
• Oversee the deployment, configuration, and imaging of hardware and software across both Microsoft Windows and MacOS operating systems
• Monitor and maintain network health, including routers, switches, and peripherals, ensuring high-speed connectivity for the GAP School and community sites
• Implement and regularly test data backup and disaster recovery protocols to safeguard sensitive client and organizational data

IT Asset Management & Lifecycle Planning

• Conduct a comprehensive quarterly inventory of all technology hardware, including laptops, mobile devices, educational tech equipment and peripherals, to ensure 100% asset accountability
• Develop and manage a hardware replacement lifecycle plan to phase out aging equipment and minimize technical debt
• Maintain an accurate database of software licenses and cloud subscriptions to ensure compliance and cost-effective utilization of resources

Vendor Management and Strategic Liaison

• Serve as the lead liaison for all contracted IT vendors, monitoring service level agreements (SLAs) to ensure outsourced support meets organizational standards
• Evaluate and recommend new software, hardware and office automation tools that specifically address the needs of mental health and school-based staff
• Coordinate complex repairs and infrastructure projects with external specialists, translating technical requirements into clear updates for the team

User Support and Relationship-based Service

• Deliver responsive troubleshooting and "help desk" support for tech roadblocks, prioritizing issues that impact direct student or client care
• Assist with facilitating training sessions and user guides to empower a diverse workforce in utilizing O365 and other collaboration tools
• Engage staff with empathy and clarity, fostering a professional culture where technology is viewed as a bridge to success rather than a barrier
• Collaborate with the Administrative team to identify and remove technical obstacles to workflow

Other Responsibilities:

• Collaborates and cooperates with colleagues
• Works effectively with team members
• Works effectively independently
• Creates positive, respectful work climate
• Solves problems
• Demonstrates high professional standards and work ethic
• Engages in their own growth and development to stay current with industry trends
• Goes the extra mile to help others and to build community
• Is an ambassador for Change Inc. and our mission
• Performs other duties as assigned

Minimum Qualifications:

• 3-5 years of experience in an IT Manager role
• Proficiency in computer technology, networking, and application knowledge
• Ability to provide a comprehensive spectrum of IT support
• Experience in a nonprofit environment with 100 employees preferred
• Excellent knowledge of Microsoft Office 365, internet, office equipment, cloud-based network servers, phone systems and networking equipment\Thorough understanding of Microsoft Windows and MacOS operating systems, including imaging, configuration and app deployment
• Strong customer service skills to work with both internal and external partners
• Ability to manage and prioritize work and troubleshoot issues
• Problem solving skills related to technical roadblocks and how to identify resources for support
• Demonstrated ability to communicate in a diverse cultural environment with strong interpersonal skills
• Demonstrated ability to positively engage the workforce and build professional culture
• Strong written, verbal and listening skills
• Comfortable delivering in-person support when needed across three sites in Minneapolis and St. Paul
• Able to pass criminal and sex offender background checks, after a conditional job offer

This position description is not meant to be all-inclusive. It defines the essential and critical position responsibilities only, which are subject to change due to business requirements, reasonable accommodation, or any other reason.