What are the responsibilities and job description for the Service Writer position at Chance Management?
JOB DESCRIPTION: SERVICE WRITER
Summary: A Service Writer provides excellent customer service, assists in maximizing the stores’ consistency, speed and quality to meet customer’s expectations.
Duties and Responsibilities:
- Deliver friendly, courteous and prompt customer service, in person or on the phone
- Obtain required information for equipment being serviced
- Communicate effectively with Service department
- Complete customer’s invoice at the completion of service and collect method of payment (cash, check, credit card or other forms of payment)
- Balance daily sales including cash drawer, credit card and methods of payment during assigned shift
- Use a consultative selling process to assist customers with additional service options that could be needed
- Gain superior product knowledge to effectively help customers
- Prepare daily shift activities and paperwork
- Maintain store cleanliness
- Maintain display inventory in customer area
- Complete any other duties or special projects as assigned
Skills and Qualifications:
- Basic reading, writing and math skills
- Basic computer skills
- Ability to thrive in a fast-paced environment with many priorities
- Ability to work cooperatively in a team environment
- Ability to read, write and verbally communicate in English
- Ability to sit, stoop, kneel, push, climb, move, reach and work overhead, lift up to 60 lbs.
- Ability to work a flexible schedule including nights, weekends and/or holidays
Benefits:
- Competitive wages
- Paid Earned Personal Leave
- Holiday Pay (for worked holidays)
- Options for single and family health coverage
- Life Insurance
- Flexible Spending Account (for Unreimbursed Medical or Dependent Daycare Expenses)
- Employee Discount
- Uniforms
I understand the statements in this job description are intended to represent the key duties, but are not intended to be ALL responsibilities or qualifications of the job. I agree that if offered this position, I can meet all of the requirements of this job with or without reasonable accommodation.