Program Director - CVFC Recovery Campus

Program Director

About Us:
Champlain Valley Family Center is a leading provider of integrated behavioral health services in Plattsburgh, NY. Our Recovery Campus has a 16 bed residential treatment program for persons experiencing substance use issues, we are committed to providing comprehensive, person-centered care to individuals and families in our community.

Why Join Us:

Positive Work Culture: At CVFC, we foster a positive and collaborative work environment where every team member is valued. Our supportive culture encourages professional growth, teamwork, a healthy work-life balance and competitive benefits.

If you're passionate about making a difference in the lives of individuals and families in our community, CVFC is the place for you. Join us and be a part of a team that truly cares about its staff and the people we serve.

Position Overview:
The Program Director is responsible for overseeing the daily operations of CVFC's Schuyler Falls Recovery Campus, ensuring safe, effective, and compliant residential services. This position provides direct supervision to Resident Aides, Cook, and Maintenance staff and is responsible for staffing, employee performance, program quality, and compliance with agency policies and OASAS regulations. The Program Director will report to the Chief Executive Officer (CEO).

Key Responsibilities:

1. Ensuring there is staffing 24 hours a day, every day. Establish employee work schedules for all staff. Review and approve time off requests to assure staffing pattern that is focused on safety and services. Develop contingency staffing plans and coordinate coverage for unexpected absences to maintain safe 24/7 operations.

2. Case management activities, including documentation in coordination with the Addictions Counselors. Ensure clinical documentation is timely, accurate, and completed in accordance with agency procedures.

3. Hires, trains, supervises, evaluates, and manages the performance of the Clinical Supervisor Resident Aides, Cook, and Maintenance staff responsible for the daily operations of the Recovery Campus. Ensure employees follow agency policies, maintain professional standards, and perform their assigned duties effectively. Works in collaboration with Human Resources on recruitment, employee relations, performance management, and disciplinary actions.

4. Establish clear performance expectations and provide regular supervisory support to direct reports.

5. Meet weekly with clinical and nursing leadership to coordinate services, address operational concerns, improve communication between departments, and ensure the smooth operation of the residential program. Work collaboratively to maintain high-quality, safe, and consistent services for all residents.

6. Operating the residence within budget. Monitor staffing costs, overtime, purchasing, and other expenses to maintain fiscal accountability.

7. Monitor physical plant. Assure that systems service contracts are adhered to and preventative maintenance occurs as scheduled. Ensure that minor residence repairs. Obtain and verify the satisfactory completion of repairs beyond their scope. Coordinate with maintenance and vendors on facility safety, emergency preparedness, and timely resolution of repair concerns.

8. Responsible for recruitment and hiring of all staff at the Recovery Campus in conjunction with Human Resources. Partner with Human Resources on onboarding, retention, employee relations, and consistent hiring practices.

9. Responsible for evaluating and documenting in the employee’s permanent personnel record such evaluation. Evaluations will be conducted annually. Conduct ongoing performance discussions and address performance concerns promptly in coordination with Human Resources.

10. In coordination with the Clinical Supervisor, will establish, revise and implement clinical schedules for residents at the Recovery Center. Oversee coordination of services and ensure appropriate clinical documentation and scheduling follow-up.

11. Will participate in the Incident Review and Management Committee and other agency and community committees focused on behavioral health. Coordinate timely incident reporting, internal follow-up, corrective action, and cooperation with applicable oversight agencies, including OASAS and the Justice Center.

12. Prepare quarterly reports focused on both quantitative and qualitative data/information for the CEO. Include staffing vacancies, turnover, occupancy, program outcomes, resident safety concerns, incidents, and budget performance in routine leadership reporting.

13. Participate as a functional member of the Administrative Team, which facilitates communication and the smooth operation of services and future planning. Support quality improvement initiatives, regulatory readiness, and consistent implementation of agency policies.

14. Responsible for ongoing professional growth and training, and maintenance of Advanced CASAC status. Ensure required training, professional credentials, and continuing education are maintained.

15. Performs the comprehensive assessment of new clients, evaluating and diagnosing the client which includes assessing strengths, needs, abilities, and preferences Perform assessments and diagnostic functions only to the extent authorized by applicable professional credentials and program requirements.

16. Attends and participates in staff meetings, agency committees and other case conferences Facilitate effective staff communication and follow-up on operational and resident-care concerns.

17. Function as Admissions Coordinator. Conduct pre-admission interviews and make determination on appropriateness for residential services. Document this determination in the resident’s master folder. Ensure admissions decisions, documentation, and resident eligibility reviews follow applicable program and regulatory requirements.

18. Maintain emergency response procedures and clear escalation protocols for residents, staff, and facility safety concerns.

19. Oversee documentation quality, internal audits, corrective action plans, and preparation for program reviews and regulatory inspections.

20. Ensure the program operates in accordance with applicable OASAS requirements, resident rights, agency policies, and relevant regulatory standards.

21. When applicable, and based on agency needs and professional qualifications, the Program Director may maintain a clinical caseload and provide direct substance use disorder counseling services, provided they hold the appropriate CASAC certification or other required credentials. Responsibilities may include individual and group counseling, treatment planning, clinical documentation, and ensuring compliance with OASAS regulations and agency standards.

Qualifications:

• Bachelor’s degree, master’s preferred
• Must meet the qualifications of a Qualified Health Professional (QHP) as defined by NYS OASAS regulations. CASAC Advanced or Master credential preferred.
• Minimum of five years of full-time work experience in SUD, or related treatment field
• Knowledge of applicable OASAS regulations, resident safety standards, and incident reporting responsibilities.
• Demonstrated supervisory experience in a residential substance use disorder or behavioral health setting.

Equal Opportunity Employer:

CVFC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, or any other characteristic protected by law.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Prescription drug insurance
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Schuyler Falls, NY 12985 (Required)

Ability to Relocate:

• Schuyler Falls, NY 12985: Relocate before starting work (Required)

Work Location: In person

Salary : $80,000 - $85,000