What are the responsibilities and job description for the Intake and Patient Billing Assistant position at Champlain Valley Family Center?
About Us:
Champlain Valley Family Center is a leading behavioral health care provider serving individuals and families across the North Country. We are committed to delivering compassionate, evidence-based care to support recovery and wellness. As we continue to grow, we are seeking a skilled and detail-oriented Patient Billing Specialist to join our dedicated administrative team.
Position Overview:
The Patient Billing Specialist plays a vital role in ensuring accurate and timely billing operations for behavioral health services. This position requires strong attention to detail, knowledge of insurance processes, and a commitment to supporting client access to care through efficient revenue cycle management. The role also requires compliance with updated 42 CFR Part 2 regulations, which now align more closely with HIPAA and allow for streamlined consent and redisclosure processes for substance use disorder records.
Key Responsibilities:
- Conduct visit reconciliation to ensure all clinical services are accurately documented and billed.
- Verify insurance coverage and eligibility for behavioral health services.
- Meet with clients to discuss financial aid responsibility and if needed, assist with helping secure insurance.
- Prepare and submit initial and corrected claims to insurance payers.
- Manage claim denials, including research, appeals and resolution.
- Post insurance and client payments into the billing system.
- Monitor and follow up on client balances, including payment plans and collections.
- Communicate with clients regarding billing questions and insurance issues.
- Collaborate with clinical and administrative staff to ensure billing accuracy and compliance.
- Maintain confidentiality and adhere to HIPAA and 42 CFR Part 2 regulations.
Qualifications:
- Associate degree in a business-related field required.
- Billing experience preferred, especially in behavioral health or substance use disorder services.
- Proficiency in insurance verification, eligibility checks and claims processing.
- Experience with EHR and billing software.
- Strong organizational and communication skills.
- Ability to work independently and as part of a team.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Work Location: In person
Salary : $20 - $24