Service Department Manager

Location: Avon, IN

Champion Chevrolet of Avon, the fastest-growing Chevrolet store in the State of Indiana, is looking for an experienced Service Department Manager to lead our high-performing service team. This role is responsible for driving profitability, ensuring an exceptional customer experience, developing our people, and maintaining strong process discipline in a fast-paced dealership environment.

Why Work With Us

Champion Chevrolet of Avon is more than just a dealership.  We’re a family-owned, award-winning team committed to excellence. We’ve been recognized as DealerRater Chevrolet Dealer of the Year four times and earned the Consumer Satisfaction Award eight years in a row. Backed by the strength of the Romain Automotive Group, you'll find a culture built on teamwork, accountability, professional growth, and doing things the right way.

What You’ll Do

• Lead day-to-day Service Department operations (lane management, dispatch, workflow, quality control)
  
  

• Ensure exceptional customer service and protect CSI performance
  
  

• Coach, train, and develop advisors, technicians, and support staff
  
  

• Monitor key fixed ops metrics: ELR, productivity, efficiency, RO count, warranty compliance, and gross targets
  
  

• Oversee warranty submissions, repair order accuracy, and GM compliance
  
  

• Partner with Parts, Used Cars, BDC, and Accounting to support dealership goals
  
  

• Manage used car recon workflow and ensure timely completion
  
  

• Resolve escalated customer concerns quickly and professionally
  
  

• Drive continuous process improvement and maintain a safe, organized shop
  
  

What We’re Looking For

• 5 years of automotive service management or advisor leadership experience (GM preferred)
  
  

• Strong understanding of fixed operations, warranty, and OEM processes
  
  

• Proven ability to lead a team in a high-volume dealership environment
  
  

• Excellent communication, leadership, and problem-solving skills
  
  

• Experience with Dealertrack DMS, Xtime, and GM tools (or willingness to learn)
  
  

• Professional, customer-focused, and team-oriented mindset
  
  

Compensation & Benefits

• $135,000 – $180,000/year (DOE and performance plan)
  
  

• Medical, dental, vision, and life insurance
  
  

• 401(k) with company match (including Roth options)
  
  

• Paid time off, holidays, and employee discounts
  
  

• Ongoing training and career growth opportunities
  
  

Apply today to join the fastest-growing Chevrolet store in Indiana and help lead one of the top service departments in the state!

Salary : $135,000 - $180,000