Service Operations Manager, Plumbing

We're looking for a strong operational leader to oversee and elevate our Plumbing team in the Indianapolis market. If you have experience leading skilled trades professionals, driving performance, and building scalable systems, this is your opportunity to make a major impact. Experience in plumbing service is preferred, but not required. We value proven leadership experience from home services and other field-based industries where accountability, customer experience, and operational excellence are key to success.

As the Service Operations Manager, you'll own the day-to-day plumbing operations across the Indianapolis market, ensuring our technicians are productive, supported, and delivering exceptional service. You'll drive scheduling efficiency, team performance, and operational excellence while helping position the business for continued growth.

• Lead, coach, and develop a team of plumbing professionals to achieve performance goals and deliver outstanding customer service.
• Own daily field operations by setting priorities, removing obstacles, and driving execution.
• Monitor and analyze KPIs to improve revenue, profitability, productivity, and customer satisfaction.
• Partner with leadership, sales, and support teams to align operational execution with business objectives.
• Ensure quality workmanship, efficient material usage, and timely job completion.
• Conduct ride-alongs, field audits, and job site visits to support technician development and maintain quality standards.
• Manage customer escalations and ensure prompt resolution of service concerns.
• Drive accountability around safety, compliance, permitting, and company standards.
• Support recruiting, onboarding, and ongoing development of plumbing team members.
• Help build scalable processes and procedures that support long-term growth.

• 3 years of leadership experience in field service, skilled trades, operations, sales, or related industries.
• Proven ability to lead teams, drive accountability, and deliver measurable performance results.
• Strong problem-solving skills and the ability to make sound decisions in a fast-paced environment.
• Experience managing operational metrics and implementing process improvements.
• Exceptional communication, coaching, and team-building skills.
• Plumbing service experience preferred, but not required.
• Experience within home services, HVAC, plumbing, electrical, construction, or other field-based industries is highly valued.
• Familiarity with ServiceTitan or similar field service management platforms is a plus.
• Ability to work on-site as a hands-on leader throughout the Indianapolis market.

• Competitive base salary plus performance-based bonus opportunity.
• Full benefits package, including medical, dental, vision, life insurance, and 401(k).
• Career growth opportunities within a growing, people-first organization.
• Company vehicle and technology tools provided.
• The opportunity to make a direct impact on the growth and success of the business.
• A collaborative leadership team committed to supporting your success.

If you're a leader who thrives on developing people, improving operations, and driving results, we'd love to hear from you.

We are proud to be an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees.