What are the responsibilities and job description for the Customer Service Representative position at Champion Chevrolet GMC?
Champion Chevrolet GMC is seeking a Customer Service Representative in our Sales Department. If you enjoy helping customers through their car purchasing journey and providing courteous and professional assistance, we likely have the right opportunity for your next career move. We have an immediate opening for talented team members with exceptional communication skills. Previous business development, sales, service, customer service, or hospitality experience preferred but not required.
Job Description
- A typical workday includes assisting multiple customers with the ambition to ensure customers are being communicated to in a timely, professional manner. You’ll be expected to spend most of your day on the computer emailing, making phone calls, talking with customers, answering questions, and providing appointment information. In addition, you’ll leverage email, texting, and video communications to support customer requests while they are considering our vehicles for purchase.
- You will be expected to work alongside the sales people by communicating customer information, needs, and follow up.
- Your efforts will be rewarded with a competitive compensation package that includes salary and bonuses to allow you to have unlimited earnings. In addition, we provide professional development from your hire date and throughout your employment.
Qualifications
- Exceptional verbal and written communication skills. Leveraging these skills to improve customer relationships is something that makes you genuinely happy.
- Your co-workers have good things to say about your and your work focus.
- You love collaborating across teams and are personable, helpful, and well organized.
- You enjoy learning and improving your skills.
- You’re able to complete a pre-employment screening including a drug screen and background check.
- Prior customer service experience required; call center or auto industry experience a plus.
- Availability to work within the hours of 8:30 AM - 8:00 PM, including weekends.
Benefits To You
- Weekly Pay and Monthly Commission based on performance.
- Full Benefits Package – medical, dental, and vision
- 401(k) retirement account
- Paid time off – vacation and sick time
- Paid training and growth opportunities
- 40 Hour rotating work week, and at least one Saturday off per month
- High Customer Satisfaction
- A Professional and Respectful Work Environment
